ATS Service Desk Specialist (6 Month Contract)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that let your talents shine. We strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs   Vision/Mission:   Sun Life is a global Financial Services company. Our Advisor Technology Support (ATS) Team are part of our award-winning Service Desk. The team is spread geographically with employees currently based in Ireland and Canada. The ATS team provide support for Advisors, their assistants and Multi-Advisor Corporations all over Canada.

Right now we’re looking for people who care deeply about providing exceptional Customer Service to join us. Core competencies/qualities   Do you like the idea of working as part of a diverse, inclusive and welcoming team? Do you feel confident speaking on the phone? Would you like to build and develop lasting relationships with clients? Do you like figuring things out? Do you enjoy solving puzzles?

Are you the one everyone comes to when they need help with their phone or computer? If this sounds like you, please read on. What we do:   Here on the ATS Support Line we enable our clients to get on with their working day by helping fix their IT problems, from password resets, setting up software on laptops and mobile devices, to more perplexing IT issues. Job role & objectives:   Once you join the team at Sun Life the training given will build the confidence you need to take calls.

We don’t expect you to know everything from day one. Thanks to a gradual process of structured training, guidance and coaching, you’ll get there. You will be taught what you need to know from the technical aspect and as your confidence grows you will take calls by yourself, safe in the knowledge that there is a support network around you, in the office and online. By us empowering you, you can empower our clients with a seamless service from start to finish.

Having a background in IT may mean you will be more familiar with some of the issues that arise and some of the technical terms used by the team but the coaching is available for every successful applicant whether or not they have ever taken any formal IT courses. Responsibilities:   As a member of the Advisor Technology Support Team: You will be the first line of support for Sun Life’s Advisor community’s’ technical issues.

You will work as part of an IT support team, proactively coming up with solutions. You’ll be aware that the client wants to get back to work as soon as possible. Your job will be to facilitate this in the best way possible. You’ll decide the best way to help the client by listening carefully & asking the right questions to find out