Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: The System Engineer supports the Technology Modern Workplace Team by developing and supporting Power Platform solutions that enable Employees to solve business challenges through modern workplace technologies. They’ll evaluate, develop, customize, and implement scalable solutions using tools such as Power Apps, Power Automate, Copilot Studio, and Microsoft 365 while ensuring alignment with enterprise standards, governance, and compliance requirements.
They’ll partner with business Teams, citizen developers, the Microsoft Center of Excellence, vendors, and technical partners to support product strategy, platform adoption, and solution delivery. The System Engineer leverages strong technical, problem ‑ solving, and collaboration skills to improve Employee productivity, accelerate innovation, and deliver business value across the organization.
Additional Details : This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site.
Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Massachusetts, Maryland, Montana, New Jersey, New Hampshire New York, North Dakota, South Dakota, Oregon, Pennsylvania, Vermont, Washington, West Virginia, and Wyoming, and Puerto Rico. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity Implement and update the platform strategy and road map Maintain awareness of technology trends in area of responsibility and make appropriate recommendations Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations Meet commitments and deliverables as related to participating/leading projects Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to analyze and resolve problems of moderate to high complexity Strong knowledge of hardware com