RN Triage Specialist – Hospice (On Call)

Job Title:   RN Triage Specialist Job Location:   Jackson, TN Job Type: Full Time (7 days on call and 7 days off) We are looking for a Triage RN to join our Hospice team. Come make a difference in the Jackson area and surrounding communities! At Beacon Hospice, our employees enjoy: Opportunities to build trusted relationships and connections while providing care to patients. To be valued and respected by patients and their families.

A sense of security, incredible team support, and flexibility for work-life balance. Leadership development opportunities – we value internal advancement in areas of interest to our employees About the Role   The RN Triage Specialist provides   after hours clinical   support for Hospice patients through   timely   telephone assessments and  evidence-based   nursing guidance. This role ensures urgent patient needs are addressed   promptly,   appropriate interventions   are   initiated , and field staff or providers are engaged when necessary.

The position requires strong assessment skills, sound  decision making , and clear communication to support patients, families, and caregivers during non business hours. Key Responsibilities: Telephone Triage & Clinical Assessment   Answer   after hours   calls promptly and conduct thorough telephone assessments to   determine   patient needs. Assess symptoms, pain levels, disease progression, medication concerns, and caregiver questions.

Provide   immediate nursing guidance, comfort measures, and symptom management using approved clinical protocols. Determine   urgency and escalate care appropriately to  on call   field staff, physicians, or emergency services. ​ Hospice Specific   Support   Educate and guide families on  end-of-life   symptoms, comfort measures, positioning, and expected changes. Support caregivers experiencing emotional distress, anxiety, or grief with reassurance and clear education.

Coordinate   after hours   pronouncement procedures as required by agency policy and state regulations. Care Coordination & Communication   Document all triage interactions clearly and accurately in the EMR in real time. Notify   on call   field staff and providers of urgent issues, new orders, or required interventions. Communicate significant patient changes to the interdisciplinary team for  next day  follow up .

Ensure effective hand off to daytime clinical staff to support continuity of care. Crisis Management & Safety   Assess and respond to emergent situations including uncontrolled symptoms, respiratory distress, falls, caregiver crisis, or medication errors. Provide calm de-escalation and emotional support during  high stress   situations. Activate emergency services when patient safety is at risk.

Qualifications   Required   Active, unrestricted   Registered Nurse (RN)   license. Minimum of   2–3 years of recent clinical experience   in hospice, home health, emergency, ICU, or acute care. Strong clinical assessment,  critical thinking , and independent  decision making   skills. Excellent verbal communication skills, particularly in  telephone based   care. Proficiency   with   EMR documentation   and ability to chart efficiently in real time.

Ability to manage high call volume while   maintaining   clinical accuracy and compassion. Preferred   Prior experience in   hospice triage . Strong knowledge of hospice symptom management and   end of life   care. Familiarity with structured triage protocols or triage software. Skills and Competencies   Advanced clinical assessment and nursing judgment   Compassionate, clear, and confident communication   Crisis intervention and de-escalation skills   End of life   education and caregiver support   Strong documentation accuracy and timeliness   Ability to prioritize and work independently   Effective interdisciplinary collaboration     If you are a dedicated RN who thrives in  high impact   clinical  decision-making   and values compassionate