Field Operations Specialist

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go- getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us! Position Summary: The Field Operations Specialist (FOS) is a field role that ensures Progress homes are secure and in a marketable leasing condition.

The FOS is responsible for walking vacant homes, performing home inspections, and re-keying homes prior to resident move-in. They ensure that vacant Progress homes are ready to rent. This role requires basic maintenance and repair skills, such as the ability to change smoke detector batteries, light bulbs and filters or winterization of homes. Essential Functions: Walks assigned homes to ensure that vacant on-market homes are move-in ready.

Conducts quality control, move-in inspections, home curation, and cataloging. Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.) Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc. Submits vacant service requests, as needed.

Performs light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable. Verifies utilities are connected which may include meeting utility vendors at homes to allow access. Ensures Smart Home systems are operational and follows Lock and Security Device Policy. Installs/Removes portable self-show lockboxes, as applicable.

Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs. Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members. Posts notices on home and communicates status with photos to applicable team members. Appears at eviction lockouts, as needed.

Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace , and manage Fleet inventory within company guidelines. May also be responsible for administrative functions in customer service. Qualifications: High School Diploma or GED required. Minimum of 1 year experience in either property management or a maintenance/inspections related field. Must have reliable transportation.

Property maintenance and repair skillset preferred. Experience in customer service preferred. Comfortable with Technology (Salesforce and Yardi knowledge a plus). Valid driver’s license and clean driving record required. Always maintain valid auto insurance. Willingness to drive safely and follow the company’s fleet driving policies. Capability to prioritize workload in a fast-paced work environment.

Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe. Physical Demands: Standing, walking, and/or sitting for extended periods of time Moderate climbing, reaching, and use of fingers Moderate stooping, knee