Customer Service Representative - Patient Registration

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location: Ascension St. John Jan Phillips Medical Center, Bartlesville, OK Work Schedule: Emergency Department. 6:00pm – 6:30am, Sunday through Tuesday and every other Saturday Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do:   ·       Provide  exceptional customer service  and assist patients and families with the check-in process, working across  multiple computer systems  to register patients efficiently ·       Answer phones and gather  accurate  patient information  quickly  in a  fast-paced environment ·       Support  timely access to care  by minimizing delays in registration and answering questions with confidence, clarity, and compassion ·        Build trust  with patients during moments when they may be ill, anxious, confused, or overwhelmed ·        Navigate diverse  insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable  ·        Collaborate  with nurses, physicians, and care teams to ensure smooth patient flow  No healthcare background?

No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. What We’re Looking For:   Exceptional  customer service experience, communication, and interpersonal skills   Strong composure and professionalism in a  fast-paced environment   Ability to  multitask and prioritize quickly with  high attention to detail  Comfortable with shifting priorities based on patient needs  Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required) High School Diploma or GED Ability to pass a background check, drug test, and meet vaccination requirements  What You’ll Gain:   ·       Experience in  healthcare administration & patient access   ·       Exposure to  revenue cycle, insurance processes, and hospital operations   ·       Opportunity for growth within R1  ·       A team environment focused on  innovation, collaboration, and patient experience   ·       Meaningful work supporting patients during urgent and emotional moments   Why You’ll Love This Job: Make a Real Difference :  Patients lean on you for support and reassurance.

You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring :  You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment :  We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you suc