Patient Registration Representative

Essential Responsibilities         Are you passionate about helping people during critical moments  while building a career in  healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a  Patient Registration Representative,  you will be the  first point of contact for patients , ensuring they receive  fast, compassionate, and  accurate  access to care . This is more than registration — it’s a  frontline healthcare customer service role  where you directly impact patient experience, hospital operations, and revenue cycle success. What  You ’ll  Do:    Provide  exceptional customer service  and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently  Answer phones and gather accurate  patient information quickly in a fast-paced environment    Support  timely  access to care  by minimizing delays in registration and answer questions with confidence, clarity, and compassion  Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed  Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable   Collaborate  with nurses, physicians, and care teams to ensure smooth patient flow   Will perform other duties as assigned by Patient Access Manager or Patient Access Supervisor as needed.

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. What  We ’re  Looking For:    Exceptional  customer service  experience,  communication  and interpersonal skills    Strong composure and professionalism in a  fast-paced environment    Ability to  multitask and prioritize quickly  with  high attention to detail   Comfortable with shifting priorities based on patient needs   Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)  High School Diploma or GED  Ability to pass background check, drug test, and meet vaccination requirements      What  You ’ll  Gain:    Experience in  healthcare administration & patient access    Exposure to  revenue cycle, insurance processes, and hospital operations    Opportunity for growth within R1   A team environment focused on  innovation, collaboration, and patient experience    Meaningful work supporting patients during urgent and emotional moments    Why You’ll Love This Job:   Make a Real Difference : Patients lean on you for support and reassurance.

You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Your Healthcare Career Starts Here   If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven