IT Operations and Support Officer

Overview: S alary:   7 9000   per year (prorate)   + 12% superannuation   Part-time   3 days a week,   8 months fixed - term   role . Work from office all three days. Work in a   modern   office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport   Access to benefits including Christmas closedown gifted leave and an Employee Assistance Program (EAP)   Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination       About RMIT University Pathways (RMIT UP)     RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.

Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do. Our key programs include Foundation Studies,   English Language Pathways (ELP) , language testing, and   Informit , a leading research database focused on Australasian content.

About the role     As the IT Operations & Support Officer, you will   be responsible for   delivering first-line     desktop,   application   and AV support across RMIT UP. You'll   play a key role in   maintaining   hardware/software environments, troubleshooting issues, and supporting technology-related services both on-site and remotely. Key responsibilities include   Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony.

Managing software installation, OS upgrades, and device configurations. Delivering remote support to staff/students, including those based offshore. Monitoring the service desk queue and providing   timely   resolution of IT issues. Supporting application management, including Canvas, student systems, and     database updates. Assisting   with training and induction for   new staff   on IT systems and tools .

You’ll   also collaborate with internal teams and external partners,   participate   in continuous improvement initiatives and support high-level events with on-site technical   assistance     About You     To be successful in this position you will need:   Extensive knowledge of Remote Desktop Tools, Online Collaboration Tools (such as Zoom and MS Teams), and support platforms like ServiceNow. Strong   expertise   in M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, and Intune.

A customer-focused approach with proven ability to provide a professional and   timely   support service to diverse stakeholders. Excellent organisational   and   time management   skills to meet deadlines and deliver under pressure. A proactive and flexible attitude with strong problem-solving skills. Commitment to continuous improvement and best practice principles. Ability to work independently and as part of a team, with a focus on achieving business   objectives .

What we offer you     We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team,  you’ll  enjoy:     E xclusive employee discounts at leading retailers. Access to professional development   training via   LinkedIn Learning. A positive workplace culture with a staff reward program, and a staff wellbeing program. To Apply      Please  submit  your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link.

Cover letters should be addressed to HR. Email HR:  applications.rmit.up@rmit.edu.au   (Please note: Applications will NOT be accepted via this email. To apply,  submit  your application via our website’s careers page   www.rmit.edu.au/up .)    Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waitin