ABOUT THIS POSITION The Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the Information Systems & Infrastructure Operations (IS&IO) organization. This individual contributor role sits at the critical intersection of Finance operations and systems administration — resolving billing exceptions, maintaining platform configuration integrity, ensuring clean data flow across the CPQ-to-invoice workflow, and driving the process automation that reduces manual Finance case volume.
This role is the primary point of accountability for billing data quality, lead-to-customer activation accuracy, and the integration seam between Salesforce CPQ, the Waystar billing platform, and Oracle NetSuite. The Billing Platform Functional Analyst operates within IS&IO change control protocols and contributes to the broader Q2C systems governance framework led by the Director, Q2C Systems.
WHAT YOU'LL DO PLATFORM ADMINISTRATION & CONFIGURATION Own all day-to-day configuration, data model updates, and table-level administration of the Waystar billing platform (Waystar.com) within IS&IO change control protocols Maintain and evolve billing rule sets, pricing structures, bill plan templates, and product hierarchy configurations to support current and new revenue models Manage the lead-to-customer activation workflow: validate incoming opportunity data from Salesforce CPQ, resolve bill plan exceptions, and ensure record completeness before invoice generation Own the data mapping and field alignment between the Waystar billing platform and Oracle NetSuite for accurate invoicing and ASC 606 revenue recognition Support platform upgrades, patch testing, and production release validation in coordination with the Director, Q2C Systems and IS&IO infrastructure teams DATA INTEGRITY & QUALITY ASSURANCE Design and maintain automated data validation routines to catch billing errors, orphaned records, and integration mismatches before they impact Finance or invoicing workflows Establish and report on data quality KPIs on a regular cadence: billing error rate, lead-to-customer exception rate, activation lag, and invoice accuracy rate Conduct root cause analysis on billing discrepancies; implement corrective configuration changes and document remediation steps within the IS&IO process library Ensure billing data flowing into Snowflake and BigQuery is clean, complete, and aligned with ASC 606 revenue recognition logic — coordinating with the IS&IO Data Engineering team Proactively surface recurring data quality patterns to the Director, Q2C Systems for systemic resolution rather than one-off remediation INTEGRATION OPERATIONS & MONITORING Monitor and maintain the integration layer between Salesforce CPQ, Waystar billing, and Oracle NetSuite — including API health monitoring, sync frequency validation, and error alerting Serve as first-level escalation for billing system integration failures, data pipeline outages, and Finance exception cases — triaging and resolving within defined IS&IO SLA Document all integration data flows, field mappings, and exception-handling rules; maintain a living system-of-record within IS&IO knowledge management tooling Collaborate with the Director, Q2C Systems and IS&IO infrastructure teams on platform upgrades, patch testing, and production release validation protocols Participate in IS&IO incident response and post-incident review processes for billing platform outages or data quality events PROCESS IMPROVEMENT & REPORTING Identify and implement configuration changes that reduce manual steps in billing workflows — specifically targeting minimum monthly billing review, partner billing splits, bundle management, and activation request processing Build and maintain operational dashboards (Snowflake / BigQuery / Power BI) tracking billing KPIs for Finance, Revenue Operations, and IS&IO leadership review Document stand