Manager, Compliance Training – Sydney, Australia This role leads the organization's compliance training framework, with a strong focus on Financial Crime Compliance, including Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations and Australian Financial Services License (AFSL) regulatory requirements. The position is responsible for the strategic design, implementation, and ongoing management of enterprise-wide compliance training programs that support regulatory adherence, enhance risk awareness, and ensure alignment with organizational and global policy standards.
Working closely with Compliance, Risk, Legal, Operations, and business stakeholders, the role identifies training needs, develops engaging and effective learning content, and drives initiatives that foster a strong culture of compliance across the organization. The role also provides oversight of training governance, reporting, and performance measurement, continuously evaluating program effectiveness and implementing enhancements to strengthen compliance outcomes and meet evolving regulatory expectations.
Role Responsibilities Lead the design, development, delivery, oversight, and continuous improvement of compliance training programs with a focus on financial crime compliance (including AML/CTF) and AFSL regulatory requirements. Develop and maintain compliance learning content, including e-learning modules, targeted role-based training, compliance awareness training, instructor-led training, and virtual learning sessions ensuring content reflects AML/CTF obligations, AFSL requirements, and broader compliance standards.
Partner with Compliance, Risk, Legal, Operations, and business SMEs to define training requirements, maintain content accuracy, and ensure training content reflects financial crime compliance obligations, including AML/CTF requirements, as well as organizational policies and regulatory expectations. Establish and maintain processes to track training completion, training records, learner engagement, and training effectiveness metrics.
Build stakeholder relationships and drive engagement to support the adoption, effectiveness, and continuous improvement of compliance training programs. Western Union Competencies: Customer Focus Delivers effective compliance learning programs and partners with employees, agents, third parties, and business stakeholders to support understanding and adherence to policy, regulatory, and organizational requirements.
Management & Planning Defines training requirements, standards, priorities, and processes to ensure consistent and effective compliance learning across the organization. Business Expertise Apply in-depth knowledge of compliance training practices, adult learning principles, learning technologies, and regulated business environments to develop and deliver training programs that support regulatory requirements, global policies, and organizational objectives.
Leadership Provides leadership on compliance training initiatives through stakeholder engagement, cross-functional collaboration, influence, and program oversight to support organizational compliance objectives. Core Factors: Functional Knowledge Advanced understanding of instructional design methodologies, adult learning principles, compliance training, e-learning development, learning technologies, and learning management systems.
Applies this expertise to design, deliver, and continuously improve compliance training programs aligned with regulatory requirements and organizational objectives. Area of Impact Impacts compliance capability, awareness, and adherence to organizational policies across multiple business functions through the design, delivery, and oversight of compliance training programs. Nature of Impact Influences employee understanding and application of compliance obligations, policies, and standards through the design, delivery, and oversight of compliance training programs.
Partners with Compliance, Risk,