Customer Service Representative - Temporary Contract

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​   SUMMARY   Responsible for processing and tracking customer orders received via phone,   fax   or mail. Partners with internal departments   to manage   customer shipments and delivery schedules.

Handles all escalated customer inquiries   regarding   shipment tracking, shortages, overages, quality, etc. Develops documentation and   maintains   files   in accordance with   SOX compliance and departmental policies. **This is a contract position, minimum of 15 months.**   DUTIES AND RESPONSIBILITIES   May include, but are not limited to, the following:   Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.

Handles complex order issues according to department guidelines. Develops   documentation for sales orders. Maintains system accuracy on sales orders to reflect realistic ship dates. Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met. accurate   reason codes are applied in   JDE   and   appropriate forms   are completed in compliance with department policy.

Maintains daily contact with Sales Representatives   regarding   pricing inquires, discrepancies, and status updates. Ensures SOX compliance processes are   followed   and necessary documents are verified and filed. May coordinate truck deliveries for certain locations with   Traffic   department. EDUCATION ,   EXPERIENCE   AND QUALIFICATIONS   Business Management degree or equivalent required. Degree in sales or marketing preferred.

5   years   customer service experience preferably in a manufacturing environment. JDE or other main line ERP such as SAP      PHYSICAL DEMANDS   While performing the duties of this job, the employee is   frequently   required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear . The employee   is occasionally required to   stoop, kneel, or crouch .

The employee must regularly lift and/or move up to 10 pounds,   frequently   lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50   pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT   The noise level in the work environment is usually moderate as normally based in an office .

Some of the work may be   required   in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc . May   also result in exposure to outside elements and may require usage of stairs and elevators . Travel   including air travel or auto   travel   may occasionally be   required . Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.