Employment Type Permanent Closing Date 16 Sept 2026 11:59pm Job Title Territory Manager Job Summary Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.
For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. What We Offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for) About the team Telstra Enterprise - Business & Enterprise Sales Chapter Area helps businesses of all sizes meet their technology needs.
About the role As a Territory Manager in our Telstra Business Sales team, you will make an important contribution in identifying new business opportunities for Telstra through managing relationships with customers and key decision makers of a defined territory portfolio. You will own the sales and profitability performance of the defined territory and apply your excellent listening and relationship-building skills to identify requirements and define solutions that deliver value to our business and our customers.
Your ability to drive customer retention and identify new business opportunities sees you contribute to the strategic profitable growth of Telstra and deliver consistently positive customer experiences. Key responsibilities Take accountability for the management of an assigned territory, owning the sales and profitability performance of this territory and leveraging sound interpersonal skills to nurture the customer relationship and contribute to strategic profitable growth.
Take ownership to establish, maintain and execute your territory plan end to end, including an understanding of whitespace, sales strategy, and channel engagement. Develop and drive the partner engagement strategy by domain and geography, as well as pipeline cadence. Drive closed loop sales plays and white space campaigns together with Partners and Digital Sales. Lead customer retention management activity, while seeking to create upsell/cross-sell opportunities for the territory. Develop and execute customer engagement and communication strategy for the territory.
Lead Territory health check including account contact review and pipeline. Capture and maintain key contact information in Salesforce. Drive regular reporting to monitor portfolio performance against defined financial and customer targets (sales, revenue, profitability, NPS). Collaborate with peers, teams, and key stakeholders across Telstra (e.g. Digital Sales, Partner Channel, Commercial Steering) to build an understanding of customer needs and develop suitable sales solution recommendations.
Participate in knowledge sharing initiatives (market insights, customer focused cross-functional collaboration) that contribute to the development of sales and market trend knowledge and support strategic customer conversations. About You At least 3-5 years’ working experience in Sales, Customer-facing or Business-to-Business sales role. Experience working in technology or software industry is preferred.
University qualification in Business, Commerce or relevant other fields. Experience in sales opportunity management. Exceptional skills in customer relationship management. Partner opportunity management experience. Strong experience in portfolio analysis and planning. Exceptional communication skills both verbal and written. Customer centricity and commercial acumen skills. If you enjoy collaborating with different people and delivering amazing experiences for the cus