Employment Type Permanent Closing Date 12 Sept 2026 11:59pm Job Title Event Assistant Job Summary As a Business Support, you provide important administrative/project support across a diverse range of business activities, while ensuring agreed performance standards and key policies are achieved. This role is critical in ensuring the smooth functioning of different business activities that ultimately support Telstra’s strategic priorities.
You thrive on providing responsive, considered support and being a key enabler for the teams you collaborate with, purposefully contributing to shared goals. Job Description About Telstra We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. About the Team Make a difference As part of People, Culture and Communications , your mission will be to lead the development of our transformation roadmap. Be responsible for building the kind of talent, leadership and culture that impacts the way we work.
People, Culture and Communications - Workforce Experience & Culture cultivates a remarkable workforce experience and vibrant culture. About the Role We are seeking a dedicated and passionate Event Assistant to join our dynamic team at Telstra’s Customer Insights Centre Experience Team in Melbourne. As an Event Assistant , within Telstra’s Customer Insights Centre (CIC) Experience Team, you will play a pivotal role in providing a welcoming environment, managing booking inquiries, coordinating event logistics, and providing seamless support to ensure smooth operations for the Event Coordinators and a positive experience for Telstra and our customers.
You will collaborate with key stakeholders across the business to support high quality experiences. Partnering closely with the wider Customer Insights Centre team and partners, you will act as an enabler for creating highly relevant and insightful approaches that will inform, inspire, excite, and delight customers. As an Event Assistant , you thrive on your passion and expertise in fulfilling the following responsibilities: Executing the Customer Insight Centre Experience strategy and value proposition.
Guest Reception & Customer Service: Welcome guests and customers to the Event Centre, direct them to their events or meetings, and provide concierge and customer service assistance to support their activities. Administrative Management: Maintain booking and event documentation, processes, and reporting. Provide administrative support to the wider team when required. Managing Enquiries: Triage and manage enquiries that come through the shared inbox, booking form, and direct/in-person enquiries.
Booking and Schedule Management: Efficiently manage and maintain booking requests, keeping an organised schedule of events and customer meetings to optimise our event calendar. Event Management and Logistics: Provide planning and coordination for meetings and event activities held in Melbourne, including room setup, catering needs, and AV support if required. Technology Setup: Provide a basic understanding of meeting room technology requirements to support meeting/event needs and work with the audiovisual technology team if required to ensure all equipment runs smoothly.
Stakeholder Communication: Act as a liaison between various internal teams and external stakeholders to collaborate and align event strategies that drive customer advocacy, innovation partnerships, and business outcomes. Work closely with the Melbourne Workplace Community team to provide visibility and communicate the availability of meeting/event rooms for internal inquiries. Work closely with commercial partners (e.g., c