Job description As an Application Support Analyst Intern at Thomson Reuters U.S. Inc., you will play a key role in ensuring the smooth operation and optimal performance of our critical applications. You will work closely with experienced analysts, gaining hands-on experience in troubleshooting, incident resolution, and supporting our internal and external users. Key Responsibilities Assist in troubleshooting and resolving application-related issues reported by users, escalating complex problems to senior team members.
Monitor application performance and identify potential issues proactively. Document support procedures, solutions, and frequently asked questions for knowledge base improvement. Collaborate with development teams to understand application functionalities and upcoming changes. Participate in testing new application features and updates. Provide timely and effective communication to users regarding issue status and resolution.
Contribute to the continuous improvement of support processes and tools. Required Qualifications Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field. Basic understanding of software applications and operating systems. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus. Preferred Qualifications Prior experience with SQL or other database query languages is beneficial but not required. #LI-DD3 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, g