Job Description As a Sales Support Coordinator, you’ll provide administrative assistance to sales teams to help them work more productively and support customer satisfaction. You’ll complete sales-related administrative duties, respond to customer questions, provide order-status updates, coordinate with internal teams, and support customers throughout the sales process. Key Responsibilities In this opportunity as a Sales Support Coordinator, you will: Maintain Customer and Prospect Data: Update prospect and client information in customer relationship management systems, including Salesforce and EMS, and maintain association and geographic reference lists.
Support Account and License Administration: Facilitate license transfers, account mergers, archives, customer IDs, license assignments, and order credentialing. Coordinate Orders, Renewals, Trials, and Proposals: Enter orders into Salesforce and other systems, process renewals and trial requests, and create proposals containing product, financial, and terms information. Support Product Implementation: Assist with the implementation of new products and services.
Provide Sales and Market Support: Obtain and provide prospect and client information related to market intelligence and penetration, and set appointments for sales teams. Respond to Customer Needs: Answer customer questions, provide order-status updates, handle escalated customer calls, and follow up with customers after sales. Collaborate Across Teams: Coordinate customer issues with Customer Service, Professional Services, Solution Consulting, Proposition, and Order teams.
Serve as an Escalation Point: Act as a Digital Chat Assistant escalation point and liaise with Customer Service on complaints, technical support, and other customer-related issues. Prepare Reports and Track Results: Complete reporting and tracking of sales numbers and maintain databases covering sales, usage, and online versus print content. Deliver Quality and Timely Support: Contribute to goals related to resolution speed and quality, task and customer-interaction volume, and individual and team customer satisfaction.
Required Qualifications You are an ideal fit for the Sales Support Coordinator role if your experience includes: Degree-level education or equivalent work experience that provides knowledge of fundamental theories, principles, and concepts. General professional or specialized knowledge used to solve routine problems and make informed judgments. Ability to set priorities, plan your work, manage time effectively, and meet short-term deadlines.
Ability to apply policies, standards, and procedures in straightforward situations. Ability to interpret data, refine work methods and techniques, and maintain accurate records and reporting. Clear communication skills, including asking questions and checking for understanding. Strong collaboration and customer service skills, with the ability to respond to routine internal and external customer requests.
Attention to detail, analytical thinking, problem-solving skills, and comfort dealing with challenges. Must be fluent in English. Demonstrated experience using artificial intelligence effectively, working with data-management technologies, and applying coding skills across innovative systems and platforms. Computer and software proficiency, including experience working with customer, sales, or order-management systems.
Preferred Qualifications Understanding of customer needs, requirements, and priorities. Familiarity with the roles of relevant functional groups in a sales support environment. Experience supporting sales administration, customer follow-up, reporting, or product and service implementation. Experience managing Salesforce or other customer relationship management (CRM) systems. Ability to gain support from colleagues and recommend process changes that respond to customer needs.
#LI-EG1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment