Representative, Patient Access

Employment Type: Full time Shift: Night Shift Description: Night Shift 11pm-7am 4 consecutive weeks of Full-Time Days shift training required, Monday-Friday 7am-4pm as your first for weeks, and then you will move to your assigned shift. Location:   Trinity Health Livingston Status:   Full Time 40 hours per week   Note:  This is a fully on-site role   This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits:   ·         Competitive compensation,  DAILYPAY   ·         Benefits effective on Day One! No waiting periods. ·         Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability   ·         Retirement savings plan with employer match and contributions   ·         Colleague Referral Program to earn cash   ·         Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country   ·         Tuition Reimbursement     Position Purpose :     Provides patient focused customer service within the Emergency Department.

Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices. Note: “patients” refers to patients, clients, residents, participants, customers, members   Minimum Qualifications:   ·         High School diploma or GED required.

·         HFMA CRCR or NAHAM CHAA   required   within one (1) year of hire. Essential Functions:   ·         Research, collect, and analyze information. ·         Identify opportunities, develop solutions, and lead through resolution. ·         Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. ·         Responsible for distribution of analytical reports.

·         Utilizes multiple system applications to perform analysis, create reports, and develop educational materials. ·         Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

·         Leverages program & operational data & measurements to define and demonstrate progress, ROI, and impacts. ·         Maintains a Working Knowledge  of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Work Conditions   ·        Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional ·        Exposure to interruptions, shifting priorities & stressful situations.

Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous ·        Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Continuous ·        Sit with th