Client Services Security Receptionist- Driver

Organization Transitional Living Center Pay Pay Frequency Full Time / Part Time Full time Job Summary Under general supervision, is responsible for monitoring the Tulsa County Transitional Living Center (TLC) clients and responding to clients’ inquiries and concerns to ensure safety and success of clients by performing the following duties. Job Description Safety-Sensitive Position: Yes (as defined under Oklahoma Statute Title 63 § 427.8 All candidates conditionally offered transfer, promotion or initial hiring into a DOT/safety-sensitive position shall submit to testing for drugs and alcohol and test negative before performing any job functions that are safety-sensitive or require a CDL.

External job applicants with a confirmed positive drug or alcohol test result shall be denied employment and shall be required to wait one year before applying for another position within Tulsa County. ESSENTIAL JOB FUNCTIONS Monitor cameras and residents of the TLC for safety and any concerns that jeopardize the clients success in TLC program. May help transport residents to and from designated locations to Specialist approved locations in the Tulsa County Van as needed on day shift.

Provide comfort care and hygiene items to clients as needed; logging what was dispersed. Restock client toiletries as requested and according to established schedules or identified needs. Fill out incident reports and send to the TLC Manager. Checking clients and guests in and out. Identify emergency situations:  medical emergency, conflict, mental health crisis. Contact appropriate authorities and Case Manager Supervisor as needed to ensure the safety of clients and self.

Notify TLC Manager of any critical incidents and complete an Incident Report before the end of the shift for supervisor review. Maintain detailed and timely documentation of incidents and client situations following center protocols. Assist with food collection as needed. Assist with cleaning tasks as assigned by the leadership team, ensuring all areas are maintained in a clean and orderly condition.

Perform inspections of the center throughout shift. Conduct client room inspections as directed. Makes sure clients sign attendance log each morning. Make sure all clients are in the center at curfew and sign in. Answer phone and take messages as required. Assist with the preparation and distribution of departmental newsletters, announcements, flyers, and other internal communications as assigned.

Assist with staff engagement activities, special events, celebrations, and seasonal decorating, including preparation, setup, and cleanup as assigned. Provide general administrative and clerical support to TLC leadership, including preparing documents, maintaining records, making copies, organizing materials, and assisting with special projects as needed. Assist with maintaining common areas, bulletin boards, informational displays, and posted materials to ensure information is current, organized, and welcoming.

Work effectively and closely with Case Managers to maintain communication regarding interactions with clients and any significant events that occurred during shift. Assess safety concerns and make emergency calls as needed. Treat clients with respect, preserve confidentiality, avoid power struggles, and maintain patience during difficult situations. Ability to work flexible hours including holidays and weekends, as needed.

As an essential worker, must report to work as scheduled regardless of circumstances. Maintain appropriate professional boundaries with clients; refrain from social relationships, exchange of money, or goods. Follow and adhere to TLC policies, procedures, code of conduct, and attendance rules. Follow Tulsa County policies in the use of computer technology and tele-communication devices. Conduct self in accordance with appropriate and expected professional boundaries and policies.

Participates in seasonal workplace decorating and contributes to creating a welcoming and fest