Protective Security Officer - Intermediate Level

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated intermediate level Protective Security Officer for our Tampa, FL   locations (Tampa Campus and Crosstown) to provides armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce.

Works on a team of 19 protective security officers on teams of 2 – 6 and will learn to use 5 different types of security technology. Leads the actions of team members by enforcing established procedures under minimal supervision. Performs complex duties and resolves operational problems in accordance with standard operating procedures. Provides coaching for team members and supports Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: Tampa, FL. Relocation assistance is not available for this position. What you'll do: Understands and applies policies and procedures displaying basic knowledge on operational matters. Provides armed response to critical incidents and takes direction on immediate actions to stop acts of violence by armed assailants with weapons, render lifesaving first aid, and resolve issues during the response phase of Incident Management.

Responds to simulated calls for service by participation in training drills, receives feedback on response, and participates in after action reviews for emergency response situations. Responds to calls for service based on alarms received in the Security Operations Center, provides immediate visual assessment, and takes appropriate actions using a force continuum model. Completes detailed Incident Reports following response actions and refers the reports for additional investigation by corporate investigations or employee relations.

Controls access to private property and secured facilities for employees and visitors, creates and issues credentials. Identifies threats and responds to access control policy violations. Actively patrols private property and secured facilities to identify threats, prevent trespassing, theft, and vandalism. Enforces parking/traffic policies, identifies infractions and issues citations. Detects unauthorized conduct impacting the safety of the campus, takes appropriate response actions, and documents in an Incident Report.

Participate in continuous on-the-job duty position training to maintain an appropriate skill level. Conducts post-related activities during special events and supports executive protection or law enforcement during incident response. Reports preventative security activities to the Security Operations Center for documentation and data analysis that leads to adjustments in security posture directions.

Participates in live fire training sessions and an annual live fire qualification course. Completes Response Skills training sessions with physical demonstration of defensive tactics, individual and team movement during response, and first aid response actions. Passes an annual Standards Evaluation that includes discussion and demonstration of the USAA Force Continuum. Implements procedures for issue/turn-in, storage/transportation of handguns.

Maintains State handgun lic