Strategic Operations Analyst - Value Improvement Office - Full Time 8 Hour Days (Exempt) (Non-Union)

Reporting to the Chief of Performance & Transformation, the Operations Analyst serves as a strategic partner supporting enterprise transformation, operational performance, and executive decision-making across Keck Medical Center. Working collaboratively with operational, clinical, and administrative leaders, this role investigates complex operational challenges, translates strategic priorities into actionable insights, and advances enterprise initiatives through analytical thinking, executive decision support, and practical innovation.

Operating at the intersection of healthcare operations, strategy, analytics, and emerging technology, the Operations Analyst synthesizes information from multiple sources to develop executive-ready analyses, presentations, and recommendations that inform leadership decisions related to access, throughput, care progression, capacity management, operational excellence, and other enterprise priorities.

This role also serves as an internal catalyst for practical AI adoption, helping leaders use emerging technologies to improve decision-making, operational effectiveness, knowledge management, and individual productivity. Through experimentation, workflow design, and executive coaching, the Operations Analyst turns AI capabilities into practical applications that support organizational performance.

Essential Duties Investigates complex operational questions by integrating operational, clinical, financial, quantitative, and qualitative information from multiple sources to identify root issues, emerging themes, risks, opportunities, and potential courses of action. Develops executive-ready analyses, briefing materials, presentations, dashboards, and strategic narratives that translate complex operational information into clear insights, options, and recommended actions.

Conducts analyses related to enterprise priorities, including access, throughput, care progression, capacity management, transfers, complex cases, operational performance, and other strategic initiatives. Translates findings into actionable recommendations that support improved organizational performance. Identifies and pursues high-value strategic questions that are not yet well-defined, applying structured thinking, analytical investigation, and a systems-level perspective to help leaders better understand emerging operational challenges and opportunities.

Leads the exploration, evaluation, and practical application of AI-enabled tools and workflows that support operational analysis, executive decision support, knowledge management, communication, meeting preparation, and workflow efficiency. Develops reusable prompts, templates, and practical AI use cases and guides leaders and teams on effective application of AI in their work. Identifies opportunities to improve organizational performance, executive workflows, operational effectiveness, and enterprise transformation through innovative analytical approaches, emerging technologies, benchmarking, and cross-functional collaboration.

Partners with Business Intelligence, Finance, Information Technology, Clinical Operations, Care Coordination, Capacity Management, and other stakeholders to gather, analyze, validate, and synthesize information supporting enterprise initiatives and operational decision-making. Conducts research, benchmarking, literature reviews, environmental scans, and emerging technology assessments to inform executive decision-making, operational innovation, strategic planning, and enterprise transformation.

Supports the Chief of Performance & Transformation in preparing for executive meetings, synthesizing complex issues and cross-functional discussions, identifying strategic follow-up opportunities, and developing executive-level communications, analyses, and recommendations. Develops and maintains effective working relationships with operational, clinical, administrative, and technical stakeholders to facilitate collaboration, information sharing, and advancem