Manager, Behavioral Health Clinical Operations

Job Posting Title: Manager, Behavioral Health Clinical Operations ---- Hiring Department: Department of Psychiatry ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 31, 2027 ---- Location: AUSTIN, TX ---- Job Details: General Notes Dell Medical School is seeking a Manager, Behavioral Health Clinical Operations.

This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). This position has an end date of August 31, 2027, renewable based upon availability of funding, work performance, and progress toward program goals. Purpose This role supports mental health programs and initiatives developed through the Texas Child Mental Health Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.

The Manager, Behavioral Health Clinical Operations, supports the planning, development, and execution of clinical mental health programs, such as the Texas Child Health Access Through Telemedicine (TCHATT) and related initiatives, by leading clinical operations, supervising program support teams, and managing complex, high-impact projects. Reporting to the Senior Manager, Clinical Services, this role designs and implements policies, workflows, dashboards, and training materials to ensure compliant, scalable, and well-coordinated clinical operations.

The Manager applies clinical expertise and program management skills to strengthen processes, collaborate effectively with internal and external stakeholders, and support consistent service delivery across assigned programs. Responsibilities Clinical Operations Management & Strategy Manages high-risk, high-impact projects involving multiple internal and external stakeholders. Develops program strategies and monitors project progress to ensure alignment with program goals and operational requirements.

Determines clinical operations priorities and sequences tasks to support effective program execution. Develops, champions, and enforces the organization’s program management methodology, tools, and workflows. Identifies operational challenges, monitors service demand trends, and adjusts plans to maintain capacity, access, and continuity of care. Team Leadership & Supervision Provides direct supervision to program support staff and establishes performance goals and expectations.

Recruits, hires, trains, supervises, and evaluates employees; develops promotion pathways and professional development plans aligned to program needs. Communicates consistently and effectively, including when addressing difficult subjects; shares clinical social work expertise in patient care and case management with supervisees. Facilitates team engagement, retention, and professional development initiatives to promote collaboration, accountability, and high performance.

Policy, Process, and Workflow Development Oversees the development and maintenance of policies, standard work, workflows, dashboards, training materials, and other assets that enable clinical operational effectiveness. Standardizes procedures across sites and teams to improve quality, efficiency, and scaling potential. Coordinates with IT and other administrative partners to ensure systems, contracts, and requests support operational needs.

Conducts periodic audits of workflows and operational tools to ensure compliance, identify gaps, and drive continuous improvement. Program Evaluation & Needs Assessment In collaboration with program leadership, conducts internal and external clinical needs assessments related to processes and service delivery. Establishes assessment criteria and metrics to evaluate the effectiveness of clinical operations.

Recommends sustainable and scalable improvements; may assist with development of program funding proposals. Synthesizes evaluation findings into