Service Integration Engineer

Job Title Service Integration Engineer Job Description At a glance: The Service Integration Engineer is responsible for ensuring the stable, reliable, and optimised operation of controls and application layers. The role bridges incident resolution, system integration, and continuous improvement. It ensures seamless interaction between controls, WCS/WMS applications, and operational processes. In addition, the Service Integration Engineer acts as a leading technical expert within the team, providing guidance, knowledge sharing, and technical leadership while maintaining strong customer interaction to ensure service excellence and business alignment.

Your impact: Support colleagues to manage and resolve complex incidents across controls and application layers (ASRS, PLC, SCADA, WCS, interfaces)  Perform end-to-end root cause analysis across system components  Monitor system performance and identify improvement opportunities  Optimise controls logic, application configurations, and integrations  Ensure alignment between controls behaviour and application logic  Drive problem management and permanent fixes  Act as the leading technical expert within the team for controls, integrations, and application-related issues  Provide technical coaching and knowledge transfer to colleagues  Maintain proactive customer interaction, ensuring clear communication during incidents, changes, and service improvements  Accountable   Quality and effectiveness of incident resolution and improvements  Stability and performance of controls and application layers  Correct execution of change, problem, and release management  Sustainability and documentation of solutions  Technical leadership and knowledge development within the team  Customer satisfaction through effective communication and service delivery  Consult   Advise on system risks and optimisations  Support decisions on configuration changes and integration design  Provide input during incident escalations, problem reviews, and changes  Act as a bridge between Controls, IT, and Application teams  Serve as a trusted technical advisor for customers and internal stakeholders  Key Interfaces   TAL Technical Support (L1/L2/L3)  Integration / Project Engineering  OEM / 3rd line support  Customers and Operational Stakeholders  Recurring Activities   Incident and problem management reviews  Change and release planning  System performance reviews  Technical workshops and knowledge sharing  Service transition activities  Customer review meetings and service improvement discussions  Mentoring and coaching team members on technical topics  What makes you a great fit?

Strong knowledge of controls (ASRS, PLC/SCADA) and WCS/WMS systems  Experience with incident, problem, and change management  Strong analytical and troubleshooting skills  Ability to work cross-functionally across IT, Controls, and Operations  Recognized subject matter expert with the ability to lead technical discussions and guide colleagues  Strong customer-facing and stakeholder management skills  Excellent communication skills with the ability to explain complex technical issues to both technical and non-technical audiences  Continuous improvement mindset and strong ownership mentality  What you can look forward to: This position offers a competitive salary range of €5000 to €6000 gross per month (excluding 8% holiday allowance).

Through exceeding performance expectations, you even have the possibility to grow outside this scale. On top of your fixed salary you’ll receive the following secondary benefits:   40 vacation days (20 statutory days and a flexible budget worth 20 days) Flexible working hours A hybrid workplace (40% working from home and 60% in the office) A Health & Wellbeing budget worth € 300,- per calendar year Commuting allowance, including full reimbursement of travel by public transport Working from home allowance Collective pension scheme and discount on additional health insurance On-site company health cent