Senior Administrative Assistant - Credentialing Coordinator

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview The Credentialing & Licensing Coordinator serves as the primary departmental resource for provider credentialing, licensing, privileging, onboarding, and recredentialing activities within the Departments of Emergency.

Reporting directly to the Manager of Faculty and Staff Affairs, this position is responsible for coordinating all aspects of provider onboarding and ongoing credentialing maintenance to ensure faculty physicians, advanced practice providers (APPs), physician assistants (PAs), fellows, and other clinical providers are fully credentialed, licensed, privileged, and compliant with all institutional and regulatory requirements.

The Coordinator independently manages provider credentialing and recredentialing cycles, monitors licensure and certification expiration dates, follows up on outstanding licensing and registration requirements, and ensures providers maintain uninterrupted eligibility to practice. The position serves as a key point of contact for providers throughout the credentialing lifecycle and proactively identifies and resolves issues that may delay onboarding, reappointment, privileging, or clinical practice.

The Coordinator will consistently handle highly sensitive matters and confidential information, with a high level of discretion and judgement. This role manages a high-volume portfolio of providers practicing across Yale-New Haven Health System, Yale Health Plan, Yale Medicine, and affiliated clinical sites. The incumbent works closely with Yale Medicine Credentialing, Yale-New Haven Hospital Medical Staff Services, Yale Health Plan, affiliated hospital credentialing offices, licensing boards, Faculty Affairs, and departmental leadership to facilitate timely onboarding, recredentialing, privileging, and provider compliance activities.

Essential Duties and Responsibilities Serves as the primary coordinator for credentialing, licensing, privileging, onboarding, and recredentialing activities for faculty physicians, advanced practice providers, physician assistants, fellows, and other clinical providers. Prepares, reviews, submits, and monitors credentialing and privileging applications for Yale-New Haven Hospital, Yale Medicine, Yale Health Plan, and affiliated hospitals and clinical sites.

Proactively monitors provider license expiration dates, credentialing deadlines, hospital reappointments, Yale Health Plan participation requirements, and certification renewals, following up with providers to obtain required documentation. Manages provider recredentialing processes, ensuring all required documentation is completed accurately and submitted within established deadlines. Serves as the departmental liaison between providers and Yale Medicine Credentialing, Medical Staff Services, Yale Health Plan, and affiliated hospitals.

Monitors provider onboarding and credentialing milestones and regularly communicates status updates to departmental leadership and providers. Reviews credentialing and onboarding documentation for completeness and accuracy, independently resolving discrepancies and obtaining missing information as needed. Maintains credentialing databases, tracking systems, provider files, and compliance records in accordance with institutional, hospital, accreditation, and regulatory requirements.

Provides guidance to incoming and current providers regarding credentialing requirements, licensing processes, onboarding timelines, hospital requirements, Yale Health Plan requirements, and compliance expectations. Maintains strict confidentiality while handling sensitive provider, licensing, credentialing, and personnel information. Serves as a resource t