Job at a glance
Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights.
Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io Are you a customer-centric Mid-Market Account Manager with a passion for helping organizations realize and maximize the value of their threat intelligence solutions?
In this individual contributor role, you will be a key driver of customer retention and expansion, ensuring our commercial Mid-Market clients successfully leverage Flashpoint's intelligence to confront complex security challenges and protect their critical assets and people. If you are ready to make a real-world impact by building deep, high-value partnerships and guiding clients through the strategic use of threat intelligence, we want to hear from you.
We have a role for you if, you: Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach Are experienced in crafting strategic, complex multi-year renewal and expansion agreements Successfully negotiate software and services contracts with procurement teams, focusing on mutually beneficial value Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health Are motivated by exceeding ambitious retention and expansion targets, coupled with an unwavering spirit in the face of customer challenges.
What you will get to do on our team: Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team. Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts. Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand the footprint and value delivered within the account.
Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction. Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment. Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client.
What you will achieve: Within 30 days You will have completed product training and have been assigned your book of business Completed initial strategic reach-outs to key stakeholders and champions Reach out to your network to introduce Flashpoint Within 60 days You will understand and be able to articulate the full Flashpoint product and service portfolio You will have established Customer Health Monitoring processes for your accounts, defining key engagement metrics and cadence.
By 90 days You will have partnered with the Strategic Advisory team to conduct initial Executive Business Reviews (EBRs) Identified the first expansion opportunities (upsell/cross-sell) Developed renewal strategies for accounts within the next 12 months. To be successful in this role, you will need : A proven track record of success in Account Management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence.
Expertise in managing complex customer relationsh