Clinical Implementation Manager, Surgical Services

About Stepful : Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful’s trained over 32,000 practice-ready healthcare workers. Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers.

We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most. Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT .

We were named the #1 EdTech company in the U.S. by TIME for 2025 . Our values : We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: Care first : We do whatever it takes for our students to succeed. Learn quickly : We test, learn with data, and iterate. Build together : We win when we rely on each other.

Own it : We show up, take initiative, and show pride. The opportunity: We're hiring a Clinical Implementation Manager to support Stepful's Program Director, Surgical Services in scaling onsite clinical operations for our Surgical Technology and Sterile Processing programs. You'll be a consistent, on-the-ground point of contact for client-side clinical coordinators, preceptors, and students — handling site activation, clinical coordination, student support, and day-to-day client communication.

Success in this role looks like students completing their clinical rotations on time, and strong, trusting relationships with the site- and hospital-level stakeholders who make that possible. This role requires regular travel to clinical sites — 50%+ of your time overall. If you're energized by the chance to build a brand-new function from an unfinished playbook, and to shape how the next generation of surgical technologists and sterile processing technicians make it through clinicals — we'd love to hear from you.

What you'll do: Onsite Travel & Site Activation Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start, confirming logistics, materials, and site readiness with site leadership. Identify and onboard the client-side clinical coordinator at each new site; lock in preceptor onboarding dates and confirm materials are shipped and ready before students arrive. Increase your travel cadence as cohorts move into clinical scrubs, responding to ad hoc site needs as they come up.

Student Support Build trusting relationships with students throughout their clinical rotation, serving as a consistent, familiar point of contact. Support students through clinical remediation when a practice-readiness or professionalism concern comes up. Track cohort progress against the clinical timeline; flag at-risk students early and loop in the Program Director and internal teams. Clinical Coordination Serve as the primary point of contact for client-side clinical coordinators and preceptors across your sites.

Onboard preceptors directly, or alongside client-side coordinators, through in-person or virtual sessions. Chase preceptor evaluations to completion, following up individually with preceptors and students who haven't responded. Own the recurring (biweekly) check-in cadence with on-site coordinators. Client Communication Present independently to client-side clinical coordinators, preceptors, and hospital staff — building credibility and trust quickly.

Support hospital-level OR/division director relationships on multi-site accounts, alongside the Program Director. Exercise judgment on what to resolve directl