User Experience Designer

About Metaforms At Metaforms, we're redefining how market research gets done. Metaforms is an agentic operating system that embeds AI agents into every stage of the research workflow — drafting questionnaires, programming surveys, testing links, managing revisions and trackers, validating data, cleaning and coding open ends, generating tables, and preparing reports — all within a unified, context-aware platform.

We integrate with teams' existing tools, templates, and review processes, and support all major survey platforms including Decipher, Confirmit, Qualtrics, and Dimensions. Research professionals delegate execution to AI agents while retaining full judgment and oversight, with outputs continuously improving through rules and templates derived from team feedback. Agencies like Dynata, Savanta, and Borderless Access use Metaforms to deliver more projects with less effort.

1,000+ surveys processed on our platform every month Trusted by agencies serving Fortune 500 companies Rapid month-over-month growth across customers and volume $9M Series A raised to aggressively scale the team and product The Role We're hiring a User Experience Designer to translate complex market research workflows into clear, intuitive interfaces that help users work seamlessly with AI agents.

This is a genuinely hard and interesting design problem. Our users are research professionals delegating real production work to AI — which means every interface must balance automation with oversight, make agent behavior legible and trustworthy, and introduce fundamentally new workflows while still feeling familiar to teams with deeply ingrained ways of working. There are no established design patterns to copy here; you'll be defining how humans and AI agents collaborate on high-stakes operational work.

You'll own the design process end to end — from user research through prototyping to shipped interfaces — working closely with product, engineering, and research operations in a fast-moving, product-driven environment. What You'll Do Research & Discovery Conduct user research with research operators, project managers, and survey programmers to understand how work actually happens Facilitate design thinking workshops to define problems, align stakeholders, and explore solution spaces Define user journeys that map where AI agents act, where humans review, and where trust is built or broken Design & Prototyping Create wireframes, interactive prototypes, and detailed design specifications for web-based products and internal tools Design interaction patterns for human-AI collaboration — review loops, agent output validation, exception handling — that reduce friction without reducing control Iterate rapidly based on user feedback, usability testing, and real production usage Systems & Collaboration Contribute to visual design standards and help maintain a consistent, scalable design system Ensure accessibility and usability across the Metaforms product suite Partner closely with product management and engineering to gather requirements, validate solutions, and see designs through to shipped quality — presenting and defending design decisions to technical and non-technical stakeholders alike What We're Looking For Must-have Proven experience applying design thinking and user research to understand problems, define user needs, and validate solutions Strong UX design fundamentals — information architecture, interaction design, and user flows for complex, workflow-heavy products Solid visual design skills, with the ability to create clean, consistent, accessible interfaces aligned with a design system Fluency in prototyping in the product’s code base using in-house and external prototyping tools Strong communication and collaboration skills in cross-functional, product-driven environments Experience designing B2B SaaS or workflow tools , especially for operations teams or expert users Exposure to AI-driven products — particularly human-in-the-loop or agent-ba