1st Level Supporter (a) 100% [Ref:2712]

Freestar-Informatik AG has been successfully operating in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs are an optimal match.

To support our renowned customers, we are constantly seeking friendly, committed, and reliable individuals as 1st Level Supporter (a) 100% [Ref:2712] Your tasks Receiving and processing faults via telephone, chat, and web ticket Remote and on-site support for technical problems Forwarding complex enquiries to the responsible specialist departments Maintaining the knowledge database and contributing to optimisations Supporting onboarding and training of new team members Your profile Completed IT training or several years of experience in a comparable role Experienced use of ticketing tools, hardware, and software Good written and verbal communication skills as well as quick comprehension German language skills at level C2 are mandatory Any additional language is an advantage Your opportunity Exciting and varied tasks Dynamic, team-oriented environment Attractive, modern working environment Details about this position Start date immediate or by arrangement Workplace in the Zurich area Permanent employment contract Full-time position 100%