Account Manager - Valet Services - Disney's Swan Reserve

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.JOB SUMMARYThe Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.DUTIES AND RESPONSIBILITIESFinancial and Business Systems ManagementUnderstands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.Demonstrates the ability to improve the financial performance and profitability of the accountUnderstands the contractual agreement and recognizes ways to maximize opportunitiesDemonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnoverManages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeepingEnsures that forecasts, payroll and accounting reports are on time and accurateEffectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and proceduresHuman ResourcesIs actively engaged in the recruitment and hiring processes to ensure the best people are selected for the locationFosters an environment that retains talented associatesResponds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviewsSees that new associates get off to the right start through proper orientation and on-the-job trainingRecognizes great performance and provides opportunities for top performers to learn and growRecognizes where the team and individual performers need to improve and properly trains and coachesIdentifies talent and helps develop future leaders for the organizationConducts regular performance appraisals and provides feedback and coaching for all direct reportsHolds effective associate meetings and ensures that shift huddles happen on every shiftPractices positive discipline and provides accurate and timely performance documentationDelegates by allocating decision making and other responsibilities appropriately and effectivelyService ManagementEnsures that the guest/patient service experience is delivered consistently on all shiftsEfficiently allocates labor resources to support service deliveryWorks with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levelsUnderstands the client's service standards and effectively integrates Towne Park's standards to complement themIs knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive resultsClient Relations ManagementDevelops cohesive working relationships with the clients' staff membersMaintains regular meeting rhythms and communication channels with the client and follows through on commitmentsKnows when to be present at the site and maintains a high level of visibilityUnderstands what objectives are important to the client and ensures the entire team is focused on exceeding expectationsCapita