Account Resolution Specialist Mon-Fri 8am-5pm

Description: Position Summary: The Account Resolution Specialist is a position reporting directly to the Senior Account Resolution Specialist and will fill a critical role within the business to help improve the overall process of cash collections. This position is responsible for supporting their Area Vice President and the locations they are responsible for.Hourly Pay $19.00This includes helping to improve the Company’s cash collections and DSO metrics.

The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.Responsibilities: This position will be instrumental in assisting with the managing of AR Collections and operations for approximately 40,000 customers and $200M+ revenue per annum. This position is highly visible and requires the ability to prioritize, plan, and work cross-functionally with other departments.Our ideal candidate is familiar with some accounting procedures and can manage daily financial transactions end-to-end.Some additional responsibilities include:Monitor assigned portfolio of clientsBecome familiar with client billing guidelines in their respective portfoliosApply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriatelyInterfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistanceAttend monthly meetings with AVP’s and DOO’s regarding aging performance and problem accounts.Review policies and procedures and suggest improvements where appropriateBuild and maintain strong relationships within and across departments and with internal and external customersAssist in the creation of productivity standardsResearch and resolves customer problems and complaints on billing, cash application and account issuesCore CompetenciesTechnical Knowledge – Working ExperienceThe preferred candidate will have a strong working knowledge of current collectionsmethodologies and/or strong customer service background.

The individual will also be familiar with interaction between accounting systems, operating systems, and invoicing. Requirements: Job Specific CompetenciesBusiness Ethics – Basic ExperienceKnowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct: ability to demonstrate ethical behavior in diverse situations.Skills – Basic ExperienceExperience modelling business processesStrong analytical and problem-solving skillsExcellent communication, interpersonal and presentation skillsHighly energetic self-starter with a focus on obtaining results.Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.Education and TrainingRoles at this level require a college degree or a minimum of 2 years of related professional experience Notice Regarding the Use of Artificial Intelligence in Application Review: Notice of AI Use in Job Application ReviewAs part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role.

These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which