Job at a glance
An exciting opportunity has arisen to join our Radiology Admin Support Team at the Tees Valley Community Diagnostic Centre (TVCDC). We are seeking a professional, patient-focused individual to provide evening reception cover, working Monday to Friday, 3:30pm to 8:00pm (22.5 hours per week). As the first point of contact for patients, you will provide a welcoming and efficient reception service, confirming appointments, updating Radiology and outpatient systems, directing patients to appropriate areas, responding to enquiries, and supporting the smooth running of evening diagnostic services.
You will work closely with Radiographers and the wider multidisciplinary team, ensuring accurate records are maintained and any queries, delays, or concerns are communicated appropriately. We are looking for someone with excellent communication, customer service, and organisational skills who can demonstrate a compassionate and professional approach. The ability to work independently and as part of a team is essential.
Training may take place across other Radiology sites and there may be occasions where flexible working is required to support service needs., Main duties will be reception, booking appointments and general office duties. The successful applicant will be required to rotate cross site to include North Tees, Hartlepool, One Life, Peterlee Hospitals aswell as the Tees Valley Community Diagnostic Centre.
The department operates some extended working days to include 8-8 cover., Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities. Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients. Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines Participate in any/all associated training, development and appraisal processes relevant to required duties of this post.
Adhere to all Trust requirements relating to behaviours and professional conduct at work. Key Result Areas Communication and Team Working: Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members.
Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GPs, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail To act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner in accordance with Trust standards and expectations (ward admin).
Use of Computerised Systems and Records Management: Following appropriate training and adherence all organisational policies, procedures and guidelines, assist in maintenance and reporting of information through the in