Administrative Assistant

Branch Coordinator / Administrative Assistant Location:  Salem, VA Schedule : Monday–Friday from 8:30am-5:00pm                   (Occasional OT on Saturday) Pay:  $18.00-$19.00 Duration:  Temp to Hire Opportunity   Kelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to serve as the primary point of contact for patients and healthcare providers.

This position plays a vital role in supporting patient care operations through order management, insurance verification, scheduling coordination, and exceptional customer service. If you thrive in a fast-paced office environment, enjoy being organized, and take pride in supporting others, this opportunity is for you. Customer Support • Serve as the first point of contact for in-person visitors and high-volume inbound calls • Provide professional, patient-focused service to patients and healthcare providers Order & Data Management • Create and manage patient orders within company systems • Accurately input data and monitor incoming faxes • Ensure documentation is complete and compliant Insurance & Billing Support • Verify insurance eligibility and obtain equipment authorizations • Collect required documentation for billing purposes • Maintain accurate billing records and process payments as needed Scheduling & Coordination • Schedule equipment deliveries and pickups • Coordinate closely with clinical teams to ensure timely service Record Management • Maintain organized, up-to-date patient files • Assist with audit documentation and compliance requirements Qualifications • High School Diploma or equivalent required • Minimum 2 years of related experience in customer service, medical office, or administrative setting • Strong verbal and written communication skills • Proficient in Microsoft Office • Comfortable handling multi-line phone systems • Highly organized, detail-oriented, and able to multitask This is a great opportunity to join Kelly and make a meaningful impact in a role that supports both patients and healthcare operations.

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