Job at a glance
Role | Administrative Assistant Area | Operations & Client Support Based | London | Office-based Sector | Financial Services Salary | Up to £28,500 We're working with a well-established organisation within the professional services sector that is looking to appoint an Administrative Assistant to support their operations and client services team. This is a varied role offering exposure across administration, client liaison, and operational support within a professional, fast-paced environment.
As an Administrative Assistant, you will: Act as a first point of contact for client enquiries via phone and email Resolve queries efficiently and escalate complex matters where required Produce accurate reports and spreadsheets for management Maintain and update internal systems and databases Set up and manage new cases on the case management system Support payment queries and account administration Handle incoming/outgoing post, scanning and document management Conduct welcome calls and support client onboarding Assist with email and telephone campaigns Support wider operational and ad-hoc administrative tasks What we're looking for: Previous administrative experience in a busy office environment Strong customer service skills Excellent written and verbal communication High attention to detail and accuracy Strong Microsoft Office skills (Word, Excel, Outlook) Ability to prioritise workload and meet deadlines A proactive, positive and professional approach