Assistant Athletics Director for Ticket Operations

Villanova UniversityAssistant Athletics Director for Ticket OperationsPosting DetailsDo you have questions about the application process? If so, please refer to the Applicant FAQ’s. Posting Details (Default Section) Posting Number:20260432SPosition Title:Assistant Athletics Director for Ticket OperationsPosition Type:StaffLocation:Villanova, PARecruitment Type:Internal/External ApplicantsWork Schedule:full-time/12-monthsAvg Hours WeekDepartment:728-Athl - Ticket OfficePosition Summary:Why work at Villanova?Join a mission-driven organization.

Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.Villanova’s most precious asset is our people.

As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.Responsible for the day-to-day activities of the athletic ticket office including, but not limited to the building, processing, and reporting of season and single game ticketed athletic events, while ensuring a high level of customer and donor service.

This position will work closely with the Associate AD/Ticket Sales & Service, the Deputy AD/CRO, and the Assistant VP/Athletics Development. This position will also work on the integration of donor and season ticket databases and collaborate with marketing staff to generate effective ticketing strategies. In addition, the role will coordinate the distribution of student and player-complimentary digital tickets for football, men’s and women’s basketball and other ticketed athletic events and selected outside events in Athletics venues.All duties must be performed in accordance with University, Conference, and NCAA policies and regulations.Villanova is a Catholic university sponsored by the Augustinian Order.

The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.Duties and Responsibilities:Oversight of Ticket Operations and Team Members:Manage and oversee the Ticket Office including building, processing, and reporting of season, group, and single game ticketed athletic events; and management of full-time, part-time, student and volunteer staff.Provide overall leadership to increase and maximize ticket revenue and customer experience.Maintain data in the Ticketing database.Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing database .Run reports including but not limited to, NCAA and internal revenue reports, and daily/weekly fiscal year reports.Coordinate with University Technology Services for technical needs for the Ticket Office.Educate the Ticket Office in the proper use of the database to ensure the integrity of data.Work with marketing and ticket sales team to develop ticket promotions to increase revenue.Manage ticketing system contract, relationship and technology for all ticketing and development services.Coordinate with the Business Office to reconcile Ticket Office financials.Work cooperatively with Internal Audit, as needed.Coordinate with the President’s Office for ticketing needs and seating assignments related to home, away, and Tournament games.Coordinate with third party ticket vendors, including managing the digital ticketing processAssist with overseeing all ticket operations and customer service.OtherOther duties as assigned.Minimum Qualifications:Formal Education:Bachelor’s degree is required.Work Experience:5+ years of ticket operations experience including time spe