Job at a glance
Location: Canal Winchester, OH About Redwood: At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents.
From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations. As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization.
At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference. We live by eight core values that guide everything we do: Do One Thing Really Well Be Entrepreneurial Serve Those You Lead Deliver More Than Expected Communicate Openly and Honestly Instill Family and Team Spirit Demonstrate Integrity and Authenticity Be Nice and Have Fun Position Overview: Under the general direction of the Neighborhood Manager, the Assistant Neighborhood Manager will be responsible for managing all aspects of the respective Redwood Apartment Neighborhood.
As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible. Duties will include, but are not limited to, sales, customer service and delight, establishing and maintaining high renewal rates, ensuring 100% occupancy and fiscal oversight. Duties & Responsibilities Greeting prospective residents, showing the model/neighborhood and answering questions, while promoting the Redwood brand.
Answering phones/emails. Complying with all legal and financial leasing/resident arrangements. Actively sourcing off-site potential residents by marketing to and establishing relationships with local businesses. Creating sales strategies and closing, both when creating business relationships and when leasing apartment homes. Maintaining knowledge of neighborhood specials and pricing, while notifying related parties of any needed adjustments.
Maintaining awareness of local market conditions and trends. Assistant Neighborhood Manager may contribute ideas to the Neighborhood Manager for marketing neighborhood and for improving resident satisfaction. Performing occasional external outreach at nearby businesses, organizations, etc. Completing all lease paperwork, including related addenda, plus accepting rents and deposits. Completing Guest Card information form on all clients, sending thank-you notes and performing follow-ups.
Physically inspecting neighborhood when on grounds, picking up litter and reporting any service needs to maintenance staff. Inspecting apartment homes during move-outs and vacancies. Preparing weekly reports, resident communications, market surveys, etc. Meeting with the Neighborhood Manager and Regional Manager as requested to review neighborhood performance and curb appeal. Overseeing on-site staff, including but not limited to assisting in hiring, discipline, coaching and approval of bi-weekly timecards.
Required Qualifications: Highschool diploma or equivalent 1 year Management or leasing experience Valid Driver’s License General Computer Efficiency Preferred Qualifications: Prior sales or leasing experience Exceptional customer service skills Ability to operate smart phone, tablet, and computers Physical Requirements: Lift up to 20 pounds and the ability to sit, stand, bend and walk Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers!
Visit our website today to learn more and see why Redwood is a great place to work: Redwood Apartment Neighborhoods | Employee Benefits & Perks Redwood Living, Inc. is an equal opportuni