Associate - Client Experience Centre

Initiating wealth growth requires careful strategizing and comprehensive comprehension. ASSOCIATE – CLIENT EXPERIENCE CENTRE Join the No.1 Fund Management Company in Sri Lanka, Nearly 320+ Billion funds are under our management and our clientele consists of over 35,500+ institutional and individual customers. NDB Wealth also manages the largest number of private sector provident funds in the country.

Key Responsibilities Handling Inbound Communications attending clients incoming communications via phone calls and Emails with related to products queries, Financial Transactions and online platform resolutions. Managing Outbound calls make outbound calls for sales, lead generation, client satisfaction surveys, one time problem resolution and follow-ups Resolving Complaints Handle challenging situations calmly and professionally, actively listen to customer concerns, and work towards an effective resolution at the first point of contact.

Meeting Performance Metrics Achieving Monthly Accounts target and growing AUM with client relationships over calls and maintain service quality. Key Soft Skills Active Listening – Pay full attention without interrupting to understand the root cause of an issue. Empathy: Stay calm, patient, and understanding when dealing with upset callers. Adaptability: Juggle multiple software tools while navigating unexpected questions or changing scripts.

Managing Internal Stake holder – good coordination with Back Office team Candidate’s Profile Completion of GCE Advance Level. Ability to work independently and under pressure. Ability to speak all three languages (English, Sinhala & Tamil). Highly motivated self – starter with ability to multitask and complete relevant job tasks on cut-offs timelines. Maintain Consistency focus, high level of accuracy, sense of self confidentiality, efficiency and attention in detail.

Previous work experience in call center would be an advantage. Age below 30 years. Send your resume to [visit Job Hub to view e-mail address] Private Wealth Management NDB Wealth Management