Job at a glance
On behalf of one of our clients, a recognised player in the automotive sector in French-speaking Switzerland, we are looking for an experienced After-Sales Manager to lead and develop all after-sales activities at the site. Responsibilities Lead and develop all activities of the After-Sales department. Supervise, unite and support the workshop and after-sales reception teams. Define the service objectives and monitor them through relevant performance indicators.
Ensure a high level of customer satisfaction and manage complaints. Actively participate in the continuous improvement of processes and optimisation of services. Control the quality of interventions carried out and guarantee an impeccable customer experience. Profile Federal VET Diploma in the automotive field (Automotive Mechatronics Technician or equivalent training). Additional management training is a real asset.
Proven experience of at least 3 to 5 years in a similar role within an automotive after-sales service. Successful experience in managing and supervising teams. Excellent knowledge of after-sales processes and good understanding of the automotive sector. Strong customer orientation and sense of service. Comfortable analysing performance indicators and managing a profit centre. Leadership, organisational skills, decisiveness and ability to unite teams.
Benefits A key position with a high level of responsibility and autonomy. The opportunity to join a recognised group and develop in a dynamic environment. Attractive salary conditions in line with your experience and skills. Contact Information If you identify with this profile and wish to take on a new challenge in a dynamic and stimulating environment, we look forward to receiving your application.
Please send us your complete application including: Up-to-date CV Work certificates Diplomas and training certificates Any professional references By e-mail to: [email protected] Only applications matching the profile sought will receive a response. We guarantee confidential handling of each file. About us Adecco is the market leader in personnel solutions in Switzerland and worldwide. Every day, our teams present at around fifty sites throughout Switzerland ensure the best match between candidates and clients in various professional fields and sectors.
Adecco Switzerland is a company of the Adecco Group, the world’s number one in human resources. We aspire to facilitate the professional integration of everyone and employ more than 3.5 million people every day. We recruit, develop and train talents in 60 countries, and we help companies shape the future of work. #nowhiring