Automotive Multifranchise Passenger Vehicle Service Advisor - Western Cape; Cape Town (Southern Suburbs)

Key Responsibilities: Customer Service & Relationship Management Greet customers professionally and establish service requirements Accurately record customer concerns and vehicle requirements Provide customers with estimates, service recommendations, and repair timelines Maintain regular communication regarding work progress and completion Handle customer queries, complaints, and concerns efficiently and professionally Build and maintain strong customer relationships to encourage repeat business Workshop Coordination Open and manage job cards accurately Schedule service and repair bookings effectively Coordinate workflow between customers, technicians, workshop controllers, and parts departments Monitor work progress to ensure deadlines and quality standards are met Ensure all required authorisations are obtained before additional work is carried out Administration & Compliance Prepare quotations and invoices accurately Ensure warranty claims and supporting documentation comply with manufacturer requirements Maintain accurate customer and vehicle records on the dealership management system Adhere to company policies, manufacturer standards, and health and safety requirements Ensure all service documentation is completed and filed correctly Sales & Revenue Generation Identify and promote additional service, maintenance, and repair opportunities Recommend preventative maintenance and genuine parts where appropriate Assist in achieving workshop sales, labour, and customer retention targets Minimum Requirements: Grade 12 / Matric Minimum 2-3 years' experience as a Service Advisor within a passenger vehicle dealership Multi-franchise dealership experience is preferred but not essential Strong understanding of service department operations Computer literacy and experience using dealer management systems Valid driver's licence Excellent communication and interpersonal skills Strong administrative and organisational abilities Preferred Requirements: Experience within a multi-franchise passenger vehicle dealership environment Knowledge of manufacturer warranty processes Automotive qualification or relevant technical knowledge Experience working with premium and volume brands Key Competencies: Customer-centric approach Excellent verbal and written communication skills Attention to detail and accuracy Ability to work under pressure in a fast-paced environment Problem-solving and conflict-resolution skills Strong planning and organisational skills Team player with a professional attitude Sales and upselling ability Performance Indicators: Customer Satisfaction Index (CSI) scores Workshop labour sales and GP targets Service bookings and customer retention rates Job card accuracy and completion Warranty compliance and administration accuracy Customer complaint resolution Please note only candidates with the required experience will be contacted and considered.

If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.