Job at a glance
Join Barclays as an AVP - Client Relationship Manager, where you will build long-term, strategic client relationships, ensure high levels of client satisfaction, and maintain great retention rates. You will drive the professional development of the team and foster positive culture, ensure teams understand their responsibilities, and align efforts with organizational priorities. To be successful as an AVP - Client Relationship Manager, you should have experience with: Overseeing client transaction performance, identifying opportunities to increase credit utilization, and addressing overdue invoices.
Supporting revenue growth through cross-selling, upselling, and identifying new opportunities within the trade and working capital portfolio. Ensuring digital tools enhance client satisfaction and improve business outcomes by streamlining operations. Some other highly valued skills may include: Digital implementation of Trade360 or similar platforms and overseeing of product demonstrations and training sessions.
Collaborating with legal and operations teams to update documents and ensure compliance. Experience handling major escalations impacting client retention. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is located in New York, NY Minimum Salary: $105,000 Maximum Salary: $160,000 The minimum and maximum salary/rate information above includes only base salary or base hourly rate.
It does not include any other type of compensation or benefits that may be available. Purpose of the role To generate revenue and promote the bank's diverse Trade & Working Capital product and service offerings to various customer segments. Accountabilities Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies.
Creation of detailed profiles for target customer segments, outlining their requirements, needs, and pain points to tailor sales approaches and product recommendations. Relationship management of potential and existing customer relations through the execution of high-quality customer support, by responding to queries and resolving issues, gaining their customer trust, and understanding their financial goals and challenges.
Understanding of the features, benefits, risks, and compliance requirements of various Trade & Working Capital products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs. Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank.
Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies. Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement.
Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership respo