Job at a glance
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Beverage Manager. The Beverage Manager reports to the Director, Food & Beverage and is responsible for overseeing all beverage operations across the resort, including restaurants, lounges, bars, banquets, in-room dining, and special events. This role ensures exceptional guest experiences through elevated beverage offerings, strong vendor partnerships, menu innovation, and exceptional team leadership.
The Beverage Manager plays a key part in driving beverage revenue, maintaining cost control, and upholding Fairmont's luxury service and brand standards., Beverage Program Leadership Develop, implement, and continuously enhance the resort's beverage program across all outlets and banquet operations. Curate beverage menus including wine lists, spirits, cocktails, and zero-proof offerings aligned with brand philosophy and market trends.
Lead storytelling and activation of Fairmont's beverage identity, showcasing local influences and premium selections. Conduct regular tastings, beverage training sessions, and menu launch events for colleagues. Ensure consistency in recipes, pour standards, beverage preparation, and guest presentation. Operations & Quality Assurance Oversee daily beverage operations to ensure flawless execution and exceptional guest satisfaction.
Own and enforce responsible service of alcohol (RSA/TIPS) standards across all outlets, ensuring legal compliance, training, and consistent execution. Monitor product quality, bar cleanliness, glassware presentation, and equipment maintenance. Ensure all beverage areas comply with Accor/Fairmont brand standards, health regulations, and licensing requirements. Develop and maintain detailed LSOPs for beverage production, storage, and service standards.
Support banquet and event operations with premium beverage experiences and efficient service strategies. Financial Performance & Inventory Control Monitor beverage cost performance and ensure alignment with budgeted targets. Forecast beverage needs and work closely with the Purchasing/Procurement team to maintain adequate stock levels. Oversee inventory procedures for all beverage outlets, ensuring accurate counts, proper stock rotation, and compliance with control standards.
Monitor beverage variances, breakage, and losses, implementing corrective actions to protect profitability. Review consumption and sales reports to identify trends, opportunities, and recommended menu adjustments or promotions to drive revenue. Develop and implement seasonal menus, pairing experiences, and signature beverage offerings in collaboration with Culinary and Marketing. Provide input to Procurement on preferred products, volume needs, and potential promotional partnerships.
Partner with Finance and IT to ensure effective use of POS, inventory, and reporting systems related to beverage operations. Partner with Procurement on supplier relations, ensuring optimal product quality, availability, and pricing alignment, without directly managing negotiations. Own and manage beverage cost of sales (COS), ensuring performance aligns with budgeted targets through effective purchasing, inventory control, portioning, and waste management.
Team Training & Leadership Train, coach, and inspire bartenders and service teams to deliver knowledgeable, polished, luxury beverage service. Conduct regular skills development sessions on wine, spirits, mixology, and service technique. Create a culture of professionalism, creativity, and continuous learning within the beverage team. Guest Experience & Brand Ambassadorship Engage with guests to provide recommendations, pairings, and personalized beverage guidance.
Address guest concerns or special requests promptly and professionally. Uphold Fairmont's commitment to service excellence through visibility in bars, lounges, and events. Build memorable beverage moments through unique presentations, storytelling, and experiential service el