Job at a glance
As Bookseller, you'll work one weekend day per week, following a rota, with other ad hoc work during the week. Ideally, you will work a few weekdays per month, more at peak times such as the summer months and school holiday periods. Weekday work is not guaranteed, and candidates' availability can be explored at interview. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., This is a customer facing role involving a high standard of customer service to a range of customers, including academics and tourists.
The requirements of the role are: To serve customers at the till, giving excellent customer service and handling money accurately. Assist customers with a range of queries, including Cambridge University Press & Assessment titles, merchandise, and tourist information. Help customers find books across the shop, using an intranet-based computer search. Answer telephone and email enquiries professionally and accurately.
Restock books and merchandise, checking books are priced, alphabetised, and in the correct sections and ensuring shelves are dust-free and tidy. To be available to work on one weekend day per week, as per an advance rota, by mixing Saturday (9.50am - 17.35pm) and Sunday (10.50am - 17.05pm), throughout the year. You're a confident and adaptable individual with a solid awareness of Cambridge University Press & Assessment products and a keen eye for detail.
Your excellent interpersonal and communication skills help you build strong relationships and work effectively across teams. You're comfortable multitasking in a fast-paced environment and are always willing to take on a variety of duties. With strong attention to detail, you take pride in delivering quality work. You'll enjoy providing excellent customer service, confidently assisting customers at the till, helping them locate books and resources, and offering knowledgeable guidance on our products.
You'll also be happy to support the smooth running of the bookshop by restocking shelves, maintaining attractive displays, and carrying out general operational tasks across our three shop floors. Tech-savvy and organised, you're comfortable using tills, databases, Microsoft Teams, Outlook, and other digital tools to support your role efficiently and effectively. If you meet the above minimum requirements, we encourage you to apply.
Your application will be even stronger if you can also demonstrate the following desirable criteria: Previous retail experience Previous experience in a customer facing role Previous Bookshop experience We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 27th September. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 12th October.
If you are shortlisted and progressed through the stages, you can expect: One stage interview: in-person at our Bookshop in Central Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential.
You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and rese