Job at a glance
Job title: Business Administration Assistant (Link Academy) Location: This post is based at LinkLiving's Link Academy in Falkirk Hours of Work: 19 per week (Monday to Thursday, 1.10pm-5.10pm, Fridays 1.10pm-4.10pm) Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are: Empathy (listen to and understand an individual's needs and circumstances) Respect (treat others the way they wish to be treated) Integrity (be honest and have strong moral principles) Caring (show kindness and concern for others) LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives.
We support people through a range of models including: Personal development and employability programmes Self-help coaching Supported accommodation Care at home Housing support Befriending Social cafes The Service The Link Academy team works primarily with people with complex and chaotic backgrounds. The service works hard and creatively to maintain the early engagement of participants. We support people by offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, youth work and leadership award qualifications.
The Job The Business Administration Assistant will provide a customer-focused and comprehensive administrative and reception service to the Practice and Participation team and all stakeholders, including support to the Service Manager. The Business Administration Assistant is responsible for providing facilities management within Link Academy ensuring the building is fit for purpose and adhering to Health and Safety policy at all times.
This post will include providing confidential administrative support; dealing with enquiries from a range of agencies; processing referrals, arranging initial assessments, and leading recruitment for courses for youths; preparing papers for meetings and training; tasks, materials and financial record keeping; data entry; stock control and ordering; arranging repairs and servicing for building; raising purchase orders, processing invoices and managing petty cash.
About You You will have excellent written and verbal communication skills, with strong literacy and numeracy skills and proven experience working in an administrative role. You will be confident using Microsoft Office, including Word, Excel and Outlook, as well as internet-based systems, and have a good understanding of database systems and electronic document management. Highly organised with excellent time management skills, you will be able to prioritise your workload, meet deadlines and work independently using your own initiative, while also contributing effectively as part of a team.
You will have proven customer service skills and a flexible, responsive approach, with the ability to adapt to changing priorities and the needs of the service. You will be open to learning and development, with the ability to give and receive constructive feedback, fostering positive working relationships and continuous improvement, and committed to working in a person-centred way. Above all, you will bring a professional, helpful and respectful approach to your work, ensuring that people receive a positive and responsive service.
For a comprehensive list of the essential and desirable criteria required for this po