Job at a glance
Purpose: To identify business problems and understand change requests, document clear business requirements, coordinate solution delivery with relevant teams, and support the successful rollout of system enhancements in a fast-paced environment using the company's in-house ticketing system. Key dials: Identify, gather, and document stakeholder requirements Conduct business and systems analysis. Coordinate and deliver business solutions.
Provide testing and implementation support Manage stakeholder communication Effective self-management Competency requirements for the position: Knowledge General: MS Office proficiency Microsoft Visio Proficiency Agile Knowledge SDLC BABOK SQL Knowledge Manual Testing Knowledge Project Methodology Company: In–depth knowledge of the company policies, practices, processes and systems Understanding of the company operating model Express and implied ethical responsibilities Skills: Written and verbal communication Workshop Facilitation Joint Application Development (JAD) Session Facilitation Prioritising and Planning Business Requirements Documents (BRD) user guide Stakeholder Management Time management Project Management Decision making skills Attention to detail Minimum qualification : Relevant BA Certification, with 4-5 years’ Experience NQF Alignment : Level 7 OFO Alignment : 251101 Job Grade : C Organogram: Identify, gather, and document stakeholder requirements: Business requirements are complete, accurate and approved by stakeholders Business needs, problems, and desired outcomes clearly defined and agreed within required timeframes.
High-quality requirements documentation delivered with minimal rework Input/actions: Receive, review, and assess requests submitted by managers through the in-house ticketing system. Engage with relevant stakeholders to understand business problems, assess impacts, and define required solution changes. Clarify requirements to define scope, expected outcomes, dependencies, and constraints by asking the correct questions Gather supporting information using examples, screenshots, mock-ups, illustrations and diagrams where needed Document requirements in concise Business Requirement Documents (BRD)-style documents Translate business needs into clear functional requirements, user stories, process flows and acceptance criteria Confirm requirements with stakeholders before handover to the relevant team Conduct business and systems analysis.
Business issues are effectively resolved through accurate analysis and practical solutions Change impacts are assessed before implementation, reducing business risk Analysis supports informed decisions with minimal rework Input/actions: Analyse logged requests, system behavior, and current business processes, identify improvement opportunities and recommend practical solutions. Distinguish between user issues, process issues and system-related issues Review existing workflows and identify opportunities for improvement Assess business impact and possible downstream effects Provide recommendations aligned with business needs and practical system capability Support solution discussions from a business perspective without producing detailed technical specifications Coordinate and deliver business solutions.
Rollout is smooth, with little to no production issues and repeat problems Defects and gaps are identified and resolved within agreed timelines before implementation Changes are fully tested, validated, and approved within agreed quality and delivery parameters before rollout Input/actions: Coordinate work between business stakeholders, developers and relevant departments Follow up on open actions, dependencies, risks and outstanding feedback Clarify business requirements during development when questions arise Track progress of bugs, enhancements, reports, workflow changes, and process improvement items Support rollout planning and readiness activities for approved changes.
Escalate delays, blockers or unclear requireme