Business Support Assistant - Business Support

Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures. Book rooms using electronic or paper formats and ensure that rooms are set up appropriately Using electronic patient management system, arrange and amend appointments for patients both face to face and by telephone. Book interpreters Receive and arrange the distribution of mail.

Process mail for despatch using the appropriate method e.g. internal, royal mail or courier. Monitor generic e-mail accounts for the multi-disciplinary team as required and take appropriate actions Receive deliveries and ensure that they are passed to the appropriate recipient Collate papers for meetings on a timely basis. Assist in making arrangements for meetings/events including booking venue, arranging room layout notifying participants, issue of agenda and supporting papers, drafting of minutes and their circulation.

Undertake any necessary follow up action as directed Please refer to the job description and person specification for further details., We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities., AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute.

We want to understand you, not an AI tool. From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow.

For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. We are looking for a candidate who has good communication skills and is keen to work within a new Neurodevelopmental Waiting List Team managing calls, emails, EMIS-patient appointments and diary time on behalf of the multi-disciplinary team.

The post-holder will be required to deal with enquiries through a single point of access and also support the generic functions and duties administered within the wider business support section as required. You will need to be able to work independently when required but primarily be able to work well within a team. You will require to manage your time effectively and continually prioritise workload tasks where there may be interruptions to planned activity and conflicting demands on time.

Positive and respectful interactions with patients and other members of the public is also a key part of this role. Part time hours are available for this posts and can be negotiated. Office working is a requirement of these roles. You should have a good knowledge of office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role. This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa.

NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certi