C3 Patient Access Resource Specialist

C3 Patient Access Resource Specialist US--Remote Requisition ID: 2026-41516 Position Category: Hospital/Clinic Support Position Type: Regular Full-Time Posting Department: Centralized Access Services Posting Salary Range: $27.78 - $37.54 per hour with offer based one experience, education, and internal equity Posting FTE: 1.00 Posting Schedule: Monday - Friday Posting Hours: 8:30am - 5:00pm Department Overview The C3 Patient Access Resource Staff is responsible for providing the highest level of customer service while handling all aspects of the scheduling of clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services.

This position is responsible for all aspects of scheduling and supporting patient care coordination across multiple clinical specialties. This position will respond to patient Connected Care Center scheduling requests which include but are not limited to, patient phone calls, MyChart or provider requests. The employee in this position promotes OHSU’s mission statement by delivering high quality, cost effective, patient centered, service excellence.

Function/Duties of Position Customer Service Deliver exceptional customer service to external customers (patients, families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff). Meet or exceed service standards of the healthcare Communicate promptly and professionally. Demonstrate patient-centered customer service Handle crisis situations Utilize available information technology Process complaints following standard Provide flexible coverage for internal service Multi-Specialty Call Processing & Scheduling Answer incoming calls and handle various inquiries related to scheduling, general information, referral status, and care-related matters.

Transfer calls to Nurse Triage when necessary, following established Schedule and manage patient access to clinical services in the Connected Care Center. Record accurate and detailed information in the electronic medical record (EMR) for telephone encounters, including medication refill requests, complaints, general inquiries, and urgent healthcare Assess and direct calls to the appropriate staff for patient care and Process calls promptly, professionally, and Provide callers with relevant information, such as directions, addresses, and operating hours.

Utilize schedules and departmental procedures to connect callers with the appropriate on-call personnel. Follow departmental policies for different types of encounters (e.g., refills, telephone consultations, documentation). Schedule patient appointments for Connected Care Center clinical services through various sources, including inbound calls, workqueues, clinical service requests, etc. Act as a liaison and information resource for physicians and nursing support staff.

Return phone messages and send out new patient information packets via mail. Direct patients to the appropriate clinicians for healthcare Process and route direct referrals to other clinical Accurately enter patient information into the Epic Utilize proper OHSU forms and documentation for all Collaborate with providers to maintain up-to-date clinic templates and block schedules in Epic. Assist with scheduling surgical services as needed Registration, Managed Care, Financial Clearance Ensure administrative and financial preparation of patients prior to their visit by following registration workflows.

Gather and verify patient information, including demographics, insurance coverage, and financial Pre-register patients with accurate demographic data, including race, ethnicity, language, and disability information. Conduct financial screening using the Experian tool to determine patient eligibility for financial assistance programs. Transfer patients to the appropriate department to address their financial concerns.

Confirm patient eligibility for healthcare coverage a