C3 Patient Access Resource Specialist

C3 Patient Access Resource SpecialistUS--RemoteRequisition ID: 2026-41516Position Category: Hospital/Clinic SupportPosition Type: Regular Full-TimePosting Department: Centralized Access ServicesPosting Salary Range: $27.78 - $37.54 per hour with offer based one experience, education, and internal equityPosting FTE: 1.00Posting Schedule: Monday - FridayPosting Hours: 8:30am - 5:00pmDepartment Overview The C3 Patient Access Resource Staff is responsible for providing the highest level of customer service while handling all aspects of the scheduling of clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services.

This position is responsible for all aspects of scheduling and supporting patient care coordination across multiple clinical specialties. This position will respond to patient Connected Care Center scheduling requests which include but are not limited to, patient phone calls, MyChart or provider requests. The employee in this position promotes OHSU’s mission statement by delivering high quality, cost effective, patient centered, service excellence.Function/Duties of Position Customer ServiceDeliver exceptional customer service to external customers (patients, families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff).Meet or exceed service standards of the healthcareCommunicate promptly and professionally.Demonstrate patient-centered customer serviceHandle crisis situationsUtilize available information technologyProcess complaints following standardProvide flexible coverage for internal serviceMulti-Specialty Call Processing & SchedulingAnswer incoming calls and handle various inquiries related to scheduling, general information, referral status, and care-related matters.Transfer calls to Nurse Triage when necessary, following establishedSchedule and manage patient access to clinical services in the Connected Care Center.Record accurate and detailed information in the electronic medical record (EMR) for telephone encounters, including medication refill requests, complaints, general inquiries, and urgent healthcareAssess and direct calls to the appropriate staff for patient care andProcess calls promptly, professionally, andProvide callers with relevant information, such as directions, addresses, and operating hours.Utilize schedules and departmental procedures to connect callers with the appropriate on-call personnel.Follow departmental policies for different types of encounters (e.g., refills, telephone consultations, documentation).Schedule patient appointments for Connected Care Center clinical services through various sources, including inbound calls, workqueues, clinical service requests, etc.Act as a liaison and information resource for physicians and nursing support staff.Return phone messages and send out new patient information packets via mail.Direct patients to the appropriate clinicians for healthcareProcess and route direct referrals to other clinicalAccurately enter patient information into the EpicUtilize proper OHSU forms and documentation for allCollaborate with providers to maintain up-to-date clinic templates and block schedules in Epic.Assist with scheduling surgical services as neededRegistration, Managed Care, Financial ClearanceEnsure administrative and financial preparation of patients prior to their visit by following registration workflows.

Gather and verify patient information, including demographics, insurance coverage, and financialPre-register patients with accurate demographic data, including race, ethnicity, language, and disability information.Conduct financial screening using the Experian tool to determine patient eligibility for financial assistance programs.Transfer patients to the appropriate department to address their financial concerns.Confirm patient eligibility for healthcare coverage and clarify managed care arrangements.Enter al