Job at a glance
Work with the Deputy Care Manager to maintain smooth Client/Carer communication Schedule care efficiently, allowing adequate care and travel time Answer calls professionally and record enquiries accurately Share and record changes to Client or Carer needs and availability Log complaints, feedback and enquiries using the correct procedure Maintain clear communication and positive working relationships with Care Assistants Record new Care Assistants and Clients on the system promptly Report weekly on recruitment needs, rota gaps, risks, availability and concerns Match suitable Care Assistants to each package Prepare weekly rosters and issue rotas promptly Record holidays, sickness and absences accurately Plan and record cover for holidays, training and planned absence Maintain accurate communication, Client and Care Assistant records Report weekly travel and wait-time KPIs Previous Domiciliary Care experience - Essential Scheduling, HR or recording system experience - Desirable Health and Social Care or relevant qualification - Desirable Customer service experience - Desirable UK driving licence, daily car use and Class 1 business insurance