Caseworker - Home Improvement Agency

Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities - including this rewarding role within our Home Improvement Agency (HIA). If you are proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you. Working as part of our dedicated HIA service, you will help deliver Disabled Facilities Grants (DFGs) across the Westmorland and Furness area.

Your work will directly support older, disabled, and vulnerable residents to live safely, independently, and comfortably at home. In this role, you will: You will be part of a team delivering a comprehensive and efficient Home Improvement Service, including the Handyperson Service and supporting our customers through the Disabled Facilities Grant process Deal with customer's enquiries offering advice, and process grant applications.

You will also provide support to the HIA team Deliver a high-quality service from initial referral through to completion of works, triaging enquiries Work closely with Occupational Therapists, Contractors, Technicians, and other professionals Build strong relationships with Housing Associations, Landlords, Contractors, and wider partners Keep up to date with legislation, and policy changes.