Claims Manager - Accident and Sickness

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients.

It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations.

Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking a Claims Manager for our Accident and Sickness department. This claims management position has primary responsibilities for managing and coordinating all elements of the Accident and Sickness team.

The position is responsible for providing day-to-day oversight, direction, and supervision of assigned associates and accountability for strategic planning, budgeting, and coordination with other GIG organizational functions relating to Accident and Sickness programs. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Proactive supervision of assigned staff to ensure compliance with applicable state regulatory requirements, departmental standards, and designated financial authority.

Upholding and promoting the highest standards of customer satisfaction and service to insureds, agents, regional directors, and other interested parties while fulfilling obligations to protect the insured's interests and the company's assets. Adhering to and promulgating GCM standards of communication including investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards.

This includes verbal communications, written correspondence, internal reports, and issuance of formal denial, disclaimer, and reservation of rights letters. Representing GIG through continuous countrywide contact with insureds, carriers, agents, claimants, auctions, and vendors, etc. May include field work, trial attendance, mediation, or other travel. Maintaining and enforcing standards for claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, and provide an appropriate basis for all claims handling decisions.

May include internal and external technical reporting as needed. Facilitating the handling of claims within designated financial authority and escalating claims in excess of designated authority to senior management in a timely fashion and in accordance with departmental processes and standards. Other duties may include training, mentoring or other staff development or supervisory support functions.

Performance of quality assurance processes including QFR and file audit. Administration of Associate attendance and compensation system. Execution of the performance evaluation process. Includes the delivery of performance feedback and coaching as needed. Ongoing development of vendor and technical educational resources. Development and implementation of ongoing staff training, development, engagement, teambuilding, and work process enhancement initiatives.

Supporting assigned Team Leaders in addressing performance, disciplinary, or other personnel related concerns with assigned staff with the assistance of senior