Client Service Officer - Relationship Support

Client Service Officer - Relationship Support Job Snapshot Role: Client Service Officer - Relationship Support Location: Abu Dhabi, United Arab Emirates Industry: Banking Function: Customer Support-Client Care Experience: Minimum 3 years Job Type: Full-time Position Overview Client Service Officer - Relationship Support in Abu Dhabi, United Arab Emirates is a Banking opportunity with First Abu Dhabi Bank focused on supporting Area Managers and Relationship Managers, improving customer experience, coordinating account servicing, and maintaining effective onboarding and KYC processes.

The role manages customer requests, supports acquisition activities, resolves service issues, monitors operational turnaround times, and works across internal teams to deliver efficient and compliant retail banking services. Job Details Country: United Arab Emirates City: Abu Dhabi Industry: Banking Function: Customer Support-Client Care Salary: 10000-16000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context The Client Service Officer provides operational and relationship support to teams managing customer portfolios across designated geographical markets. The position serves as an important link between customers, Relationship Managers, branches, onboarding teams, compliance functions, operations, product teams, and service channels.

The role combines customer servicing with process control and continuous improvement. By resolving requests efficiently, supporting account acquisition, maintaining KYC standards, analyzing service issues, and incorporating Voice of the Customer insights into operational improvements, the position contributes directly to customer satisfaction and portfolio growth. Key Responsibilities * Support the Area Manager and Relationship Managers in servicing and developing assigned customer portfolios.

* Coordinate daily customer service requirements across branches and internal support teams. * Build effective working relationships with process owners and key internal stakeholders. * Monitor customer experience performance and support achievement of targeted NPS benchmarks. * Work with relevant departments to ensure customer service expectations are consistently met. * Track onboarding and KYC cases against agreed turnaround times and service level agreements.

* Support implementation of KYC projects, initiatives, and process enhancements. * Receive customer calls redirected through branches, call centers, Client Services, or Relationship Managers. * Manage customer complaints and service queries through to resolution. * Coordinate with internal teams to obtain accurate and timely responses for customers. * Follow up unresolved service matters and ensure customers receive appropriate updates.

* Obtain required customer information for AML alerts involving assigned accounts. * Prepare and coordinate responses to AML alerts within established timelines. * Support compliance with KYC, AML, regulatory, and internal control requirements. * Coordinate issuance of Liability Letters and No Liability Letters. * Follow through on subsequent loan settlement requirements. * Arrange high-value cash withdrawal requests in accordance with applicable controls.

* Coordinate approvals and arrangements for foreign currency cash withdrawals. * Liaise with branches regarding special cheque clearing requirements. * Coordinate delivery of returned cheques to customer post office boxes where applicable. * Facilitate requests for foreign currency demand drafts and manager 's cheques. * Track Telegraphic Transfer requests and other maintenance instructions submitted directly to branches.

* Follow up with branch teams until assigned requests are completed. * Support acquisition and onboarding of new customers. * Analyze new customer applications against prescribed policies and acceptance requirements. * Verify availability