Clinical Support Assistant

Clinical Support AssistantUS-OR-PortlandRequisition ID: 2026-41467Position Category: Hospital/Clinic SupportJob Type: AFSCME union representedPosition Type: Regular Full-TimePosting Department: DermatologyPosting Salary Range: $25.38 -$34.35 per hour with offer based on experience, education and interal equityPosting FTE: 1.00Posting Schedule: Monday -Friday variesPosting Hours: 7:00am - 5:30pm, variesHR Mission: HealthcareDrug Testable: YesDepartment Overview This position performs a variety of clerical, clinical support or technical assignments of duties involving many different and unrelated processes, methods and tasks as instructed by clinic leadership.

May include direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel. This position requires someone who can problem solve and stay highly organized.

High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines. Function/Duties of Position Clerical SupportAble to assist and perform all clerical duties as required to maintain clinic flow and operations, including, but not limited to;Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)ScanningProcess InBasket – not triage related (records requests, labs, imaging, message routing, etc.)Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)Track and stock patient paperwork and brochuresProcess incoming/outgoing mailUse of Microsoft Office - OutlookGeneral high-level clerical and project support Document legibly, concisely and accuratelyClinical SupportAssists in admission process by recording patient’s name, address, phone number, age, and other personal informationTakes and records vital signs such as blood pressure, pulse rate, respiration rate, and temperatureBasic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)No medication related activities allowed (reconciliation, administration, preparation)Makes appointment for patient or refers patient to medical staff for immediate examination or treatmentTransports patient to examination or treatment room with use of wheelchair or gurney or assists patient to walk; assists patient in undressingAssists providers during procedures with treatment or examination by passing instruments, holding patient in proper position but not able to perform independent clinical functions such as dressing removal/application, suture/staple removal, apply topical medications, etc.Assists in workflow coordination of daily operations between front desk and back office to ensure patient and provider flow is efficient, such as by continuous monitoring of providers schedules to assure timeliness, identifying barriers to patient flowCommunicates with front and back office throughout the day regarding patient and provider continuous flow, participating with patient scheduling, room turnover, inventory management, and other clinical tasks as required to maintain patient and provider flowCan accept a patient sample for point of care or lab resulting and add a patient label, then handoff to MA for Epic workflow of releasing lab order and labeling with Epic labelTechnical support (MyChart, Epic, office equipment, etc.)Attends staff meetings/huddlesInventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is neededInstrument processing pick up/drop off Check expiration dates for medications/suppliesTurn over rooms/cleaning/stockingMaintains knowledge of life safety, patient safety, fire and electrical safety and disaster planPatient ExperienceMoni