Job at a glance
Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary 40 hr daysResponsible for coordinating and dispatching security and facilities maintenance personnel to ensure the safety, security, and proper functioning of the hospital's physical infrastructure and related systems.Qualifications The dispatcher acts as a central point of contact for receiving and processing requests, prioritizing tasks, and efficiently dispatching personnel to address security and maintenance incidents or issues.
Receive incoming calls and requests for security and facilities maintenance assistance, ensuring accurate and timely documentation of incidents, requests, and service calls.-Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls.-Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary.-Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities.-Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly.-Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems.-Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies.EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsClass D Passenger Vehicle Driver's License [State License] - Generic - HR Only requiredExperienceDispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferredKnowledge, Skills and Abilities- Knowledge of security systems, procedures, and emergency response protocols.- Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs.- Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels, including staff, contractors, and emergency personnel.- Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents.- Ability to remain calm and composed in high-pressure situations and make quick and informed decisions.- Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports.Additional Job Details (if applicable) Remote Type OnsiteWork Location 66 Blossom StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $27.95 - $40.70/HourlyGrade 6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributio