Job at a glance
At ALX, we’re unlocking the future we want to see. We’re catalyzing the transformation of Africa, by developing the next generation of bold, innovative, ethical and entrepreneurial leaders. We’re unlocking the potential of the world's largest workforce. The future is calling: be the answer. Community Experience Lead Role Summary As the Community Experience Lead, you will own the long-term vision and strategy for Community across ALX, ensuring it is embedded throughout the entire talent journey, from selection and recruitment through learning, transition, and lifelong alumni engagement.
You will lead a small, high-performing team, currently a Community Program Specialist and a Community Operations Associate, setting direction, unblocking execution, and developing their capability. You will represent Community experience at the leadership table: aligning goals with broader organisational priorities, managing relationships with cross-functional stakeholders (Brand, Alumni Relations, Product, Regional teams, and more), and reporting on Community performance and impact to drive continued investment in the function.
Specific Responsibilities Strategy & Vision Define and drive the long-term Community Experience strategy, ensuring it stays member-led, city-driven, and embedded across the full talent lifecycle, from marketing to lifelong engagement. Set the roadmap for major strategic initiatives (e.g. unifying the Learner and Alumni community, engagement tracking, ambassador programs, resource and knowledge hubs) and prioritise investment across them.
Translate organisational goals into a clear Community roadmap, and adjust strategy as the business, budget, and community needs evolve. Champion what Community is and isn't: a decentralised, member-led function that advises, curates, and enables rather than dictates, and that lives throughout the talent journey rather than as a stand-alone function. Team Leadership & People Management Manage and develop the Community Program Specialist and Community Operations Associate, setting clear goals, giving regular feedback, and supporting their growth.
Model and reinforce a high-performance, high-accountability team culture grounded in data and continuous improvement. Conduct regular 1:1s and performance reviews, identify development and growth opportunities, and manage performance issues directly and fairly. Recruit, onboard, and scale the Community team as the function grows, defining roles and hiring needs in line with the strategy. Unblock the team's day-to-day execution: resolving cross-functional dependencies, prioritisation conflicts, and resourcing gaps before they stall delivery.
Extend leadership beyond direct reports by supporting and coaching City-based Community Managers and Ambassadors on standards, tools, and ways of working. Stakeholder Management Act as the primary point of contact and central voice for Community-related initiatives across the organisation. Build and maintain strong relationships with cross-functional teams, including Loyalty & Rewards, Alumni Relations, Regional/City teams, Brand, Product, and Learning Delivery, aligning on shared goals and initiatives.
Represent the Community function in leadership and planning conversations, securing buy-in and resourcing for Community priorities. Proactively surface and manage risks such as community outreach fatigue, ensuring member-facing communication stays coordinated across teams. Negotiate priorities and trade-offs with other functions when their goals compete for member attention, time, or Community team capacity.
Build a network of relationships with Leads and Regional teams to keep the central strategy grounded in local, on-the-ground realities. Reporting & Performance Own reporting on Community engagement, member satisfaction, and program impact to senior stakeholders, using data to make the case for continued investment. Track team and program performance against goals, identifying trends and opportunities for con